Group Customer Services Manager / Deputy Group Customer Services Manager (Group CS)

Responsibilities:<\/strong><\/span><\/p>\n

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• Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model<\/li>\n
• Processing the account maintenance of Corporate Banking customers and provide customer services support function<\/li>\n
• Responsible for implementation and execution of projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges<\/li>\n
• Deliver tailor-made and one-stop quality services by closely following up client's needs and requirements<\/li>\n
• Work as a team player with other partner teams to conduct business analytics, review product and services mix in order to enhance customer satisfaction and experience <\/li>\n<\/ul>\n

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  Requirements:<\/strong><\/span><\/p>\n

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  • Degree holder or above<\/li>\n
  • At least 2 years experience in corporate banking or cash management services in customer service or operations functions<\/li>\n
  • Familiar with cash management related products and platforms<\/li>\n
  • Excellent interpersonal and communication skills.<\/li>\n
  • Excellent analytical and numerical skills.<\/li>\n
  • Proficient in Microsoft Office including Excel Macro<\/li>\n
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage<\/li>\n<\/ul>"