Service Manager - Networks (000257)

Job Description:

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Period of Appointment

Up to 2 years

Hours per fortnight

Up to 73.5 hours - flexible options available.

Duties

1. Participate, and take a lead role as required, in the development of the Service Roadmap for whole of Government Network Services, within the context of the Government’s policy objectives, agencies’ requirements and best practice in the marketplace. Contribute, as part of a project team, to the delivery of major service upgrades.
2. Work with vendors, agencies and other relevant stakeholders to identify, detail and manage risks, issues and opportunities and to drive continuous service improvement – including improvements to features and functionality, service delivery enhancements, and the mitigation of risk.
3. Negotiate and manage service changes, including the development / update of relevant policies, processes and documentation and management of associated stakeholder communications. Documentation may include service descriptions, service level agreements, and contractual documentation.
4. Monitor vendor performance to ensure that the contractual obligations and associated services consumed by agencies are delivered in accordance with applicable terms and service level agreements (SLAs). Where necessary act as an escalation point for agencies and/or vendors and facilitate dispute resolution.
5. Develop and manage effective relationships with key vendors, including liaison at both a management and operational level and the coordination of regular governance and operational forums.
6. Develop and manage effective, customer focussed relationships with agencies and other customers, both at a senior management and operational level. Facilitate, as required, cross-government discussions and forums to understand business and technical requirements and issues and to enable the effective development, implementation and operation of new and existing services.
7. Provide high quality specialist advice relating to IT networks and infrastructure and associated industry and regulatory issues, both to senior management within DPAC and to other agencies as required. This advice may relate to DSS services or other initiatives, whole of government strategies, policies and projects, regulatory issues, and other industry and technology issues.
8. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Desirable requirements:

Tertiary qualifications in a relevant discipline or research experience to a similar level would be an advantage.

Understanding of project management concepts and practices, and experience managing small to medium projects is desirable but not essential.

Download the Statement of Duties and any Associated Documents

(image) SOD - Service Manager - 000257.docx

(image) SOD - Service Manager - 000257.pdf

(image) Short Application - FAQs.DOCX

(image) Short Application - FAQs.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5607 or (03) 6270 5599.

For more information

Eilidh Laws
Senior Service Lead - Networking
Eilidh.Laws@dpac.tas.gov.au
Phone: (03) 6232 7388