End User Computing Specialist II

End User Computing Specialist II

UF Information Technology (UFIT) is currently seeking an intermediate-level End User Computing Specialist II to join Academic Technology, Software Licensing Services, a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Software Licensing Services (SLS) provides software licensing, distribution, and management services for departments at the University of Florida. SLS works with campus departments and software vendors to obtain campus agreements, provide software to end users, manage inter-department billing, and review license usage. SLS also maintains an online listing of software licenses managed centrally at the University of Florida.

The End User Computing Specialist II supports internal SLS processes as well as end user software needs. This position must be knowledgeable of the technical aspects of supported titles and their deployment. Additionally, they must understand and communicate the specifics of license acquisition and usage. This requires accuracy in communication via phone, email, and website.

Some key responsibilities and characteristics of this position are:

• Assisting users with obtaining and installing managed software and licenses. This may involve working with departmental IT services and vendor support to resolve issues
• Working within software vendor portals to manage end user accounts
• Fulfilling and reconciling software orders from campus via the SLS ordering system
• Understanding licensing terms of supported software and serving as a resource for campus customers
• Facilitating the risk assessment process that is conducted by UFIT Information Security for software managed by Software Licensing Services
• Maintaining Software Licensing Services website including software availability and installation information

About UF Information Technology

UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

$20.60 - $23.95 an hour; commensurate based on education and experience.

Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

The ideal candidate will possess the following experience and skills:

• Excellent communication skills: ability to explain complex, highly technical information to non-technical colleagues using clear, simple language in both oral and written communication
• Attention to detail in communications and task completion
• Experience troubleshooting and documenting software installation issues
• Experience with software licensing and related direct customer support
• Ability to manage multiple tasks and deadlines
• Excellent service through professional and courteous interactions with internal and external customers

This role will be based in one of our Gainesville offices and may include a hybrid schedule of 3 days in the office (Wednesday required), and 2 days remote.

This position requires U.S. work authorization.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.