Job Description:

Job no: 0053586
Location: Parkville
Role type: Full-time; Fixed-term until April 2025
Faculty: Medicine, Dentistry and Health Sciences
Department: Learning and Teaching Unit
Salary: UOM 6 – $92,749 – $100,397 p.a. plus 17% super

• Oversee pre-placement compliance and student enrichment initiatives for MDHS programs
• Ensure exceptional service delivery and fostering collaborative relationships for an enhanced student experience.
• Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!

About the Role
As the Senior Student Support Officer within the Learning and Teaching Unit, this role entails leading a team to provide expert advice and operational support for graduate pathways and research training, ensuring a high-quality student experience across all Faculty programs. Reporting to the Manager, Student Experience, the incumbent collaborates closely with academic and professional staff, maintains effective relationships with Students and Scholarly Services and Graduate Schools, and oversees service delivery within agreed standards of excellence.

Your responsibilities will include:

• Contributing to the ways in which the service can enhance the student experience and make recommendations.
• Overseeing the implementation of new student support initiatives. Coordinate consultation with stakeholders, including Faculties and student leaders.
• Anticipating student needs, proactively responding to student requests and queries and offering subject matter and expertise

Who We Are Looking For
The successful candidate should possess extensive experience in leading teams, demonstrating strong organisational and time management skills, and maintaining a client-centered approach. They must excel in communication, collaborating with stakeholders, and adapting to changing demands, ideally with experience in student services and familiarity with relevant university policies and systems.

You will also have:

• Undergraduate qualifications in a relevant discipline with experience within the higher education sector; or a combination of relevant experience and/or education/ training.
• High level organisational skills and demonstrated time management skills with a proven ability to prioritise tasks to meet competing deadlines with a high degree of accuracy and attention to detail.
• Excellent oral and written communication skills, with demonstrated experience in influencing and engaging with internal and external stakeholders to support positive student experiences.
• Ability to work collaboratively and flexibly both in a team and independently, and in an environment with changing demands.

For further information regarding responsibilities and requirements, please refer to the attached PD.

This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your New Team – Faculty of Medicine, Dentistry & Health Sciences

The Faculty of Medicine, Dentistry and Health Sciences is a diverse faculty renowned for its research excellence, teaching, training, and policy leadership across the breadth of medical, biomedical and health science fields.

Led by the Dean, Professor Jane Gunn, the faculty is Australia’s overall leader in clinical, pre-clinical and health sciences, and sits at the heart of a flourishing ecosystem of globally recognised health and biomedical organisations across Victoria. Partnerships are key to our continued success in education, research and enhancing the health and wellbeing of our communities.

What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Brett Verity via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.