Overnight Emergency Veterinary Client Service Representative (CARE)

  • University of Florida
  • United States
  • Oct 14, 2021
Full Time - Continuing

Job Description:

Classification Title:Veterinary Client Services Representative (CARE)
Job Description:

This position is responsible for facilitating clients’ visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, highly organized, strong public relations skills, initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, projecting a professional image, and good interpersonal skills. Must be outgoing, full of enthusiasm and a team player.

This is a full time, benefited position and considered essential personnel. It requires a post offer health assessment and criminal background check.

Advertised Salary:

Starting salary is $15.00 - $16.00 per hour; commensurate with experience.

Minimum Requirements:

High school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:1. Excellent Customer Service Skills
2. Good communication skills, both verbally (telephone and person-to-person); as well as good literacy skills(ability to read and compose grammatically correct sentences) are critical to the success of this position.
3. Good computer skills
4. A high school diploma and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
5. Ability to deal with the public in a tactful and courteous manner
6. Ability to plan, organize and coordinate
7. Ability to perform basic arithmetic calculations involving money
8. Knowledge of Medical Terminology, veterinary medicine, medical records, and billing systems
9. Ability to make timely decisions
10. Ability to work within a team and perform with minimum supervision
11. Ability to multitask as well as ability to set and change priorities in a fast-paced, high-pressure environment while maintaining a positive attitude
12. Ability to work accurately with attention to detail
13. Ability to handle frequent interruptions and adapt to changes in workload and work schedule
14. Ability to set priorities and solve problems
Special Instructions to Applicants:

This position is considered an essential personnel employee and is part of the hospital Essential Staff Hurricane Team. You will be expected to work Holidays on a rotating schedule, some weekends as well as other days in order to adequately staff the hospital.

For consideration you must submit your resume/CV and a list of three references.

This is a CARE position offering limited benefits, including health insurance and paid time off.

Application must be submitted by 11:55 p.m. (EDT) of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.