End User Computing Spec II

  • University of Florida
  • United States
  • Oct 13, 2021
Full Time - Continuing

Job Description:

Classification Title:

End User Computing Spec II

Job Description:

End User Computer Support

Provides Tier-2 hardware and operating system support for end user computing equipment including workstations, printers, scanners, and mobile devices. May also include specialty computing devices which interface with clinical or research equipment .

Enterprise Services Support

Provides Tier-1 support for telephony, network, and audio-visual devices or services. Support includes standard configuration and/or troubleshooting steps as documented in process documentation and the knowledge base. Escalates unresolved incidents to the appropriate Tier-2 support team.

Application Support

Provides Tier-2 support for enterprise and unit level applications which support clinical, educational, research, and administrative functions. Support includes client installation and configuration, basic functionality troubleshooting, and assistance with application features or interfaces.

Systems Support

Performs break/fix functions for desktops, laptops, printers and other devices.
Documents all work and processes in service management systems, performs initial hardware and software setup and re-images production systems; provides customers guidance and instruction on the use of hardware and software

Contributes to the improvement of workflow processes, knowledge support systems, and IT provided services through active participation in team meetings. Participates in technical and customer service training initiatives and inter-team technical projects as directed.

Expected Salary:

$19.35 - $22.22 per hour

Minimum Requirements:

Associate's degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

Demonstrated knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair.

Experience with supporting enterprise environments (10,000+ devices) and/or supporting academic health centers / clinical care;

Working knowledge of common administrative, educational and research applications and services and familiarity with service management industry best practices is strongly preferred.

The successful candidate will have a strong customer-centric service orientation and excellent troubleshooting, communication, organizational and collaboration skills. Discretion, sound judgment, confidentiality, initiative, and interpersonal skills are critical to the success of this position.

Special Instructions to Applicants:

Please upload the following - CV or Resume, Cover Letter and List of Professional References.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

The University of Florida is an equal opportunity institution dedicated to building a diverse and inclusive faculty and staff. Hiring is contingent upon eligibility to work in the United States.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:No