• The University of Melbourne
  • Australia, Vic
  • Oct 12, 2021

Job Description:

About the role

In 2019, the Student Life White Paper was released and represents one significant body of work underway to strengthen the Melbourne student experience. It makes a series of commitments to deepen the relationship between the University and its undergraduate students. Six Signature Initiatives have been developed to enhance key areas of student life. These will be implemented in 2020-2021. While the Signature Initiatives are whole-of-university programs, the implementation will ensure they are tailored to the needs of specific cohorts and the distinctive contexts of each degree program.

The next phase of planning will turn to the needs of graduate students and the University community is also having a broader conversation about its vision, purpose, and values as part of the development of the next University strategy to guide the institution through to 2030. A core element of the strategy discussion is consideration of what it means to place students at the heart of the University.

This position will work to ensure the smooth operational delivery within the Faculty of Medicine, Dentistry and Health Sciences of the University’s Advising and Mentoring program, a signature initiative of the Student Life strategy for undergraduate students, as well as other Student Life initiatives.

This involves supporting the delivery of a series of evolving large-scale cyclic activities that focus on connecting commencing undergraduate students with a cohort of peers and a later year peer mentor, and the provision of group and individual academic advising sessions between undergraduate students and academic staff.

About you

We are looking for a highly motivated individual with a strong focus on delivering exceptional customer service. You will have excellent communication and interpersonal skills which you will use to effectively problem solve issues that arise with internal and external stakeholders.

You will work well both independently and as part of a team and will manage your time well to respond to competing demands. You will also need proficiency in using CRM and email campaign software.

The appointee will have: