ServiceNow Senior Developer / Technical Architect

  • EMBL
  • United Kingdom
  • Oct 1, 2021
Technology Full Time - Fixed Term

Job Description:

EMBL-EBI has recently implemented the ServiceNowplatform to help manage and deliver an ITSM framework including problem, change, and incident management, and to automate functions and standard procedures within our IT environment. Our IT teams are moving away from our existing ticketing system (RT) to ServiceNow, to improve the user support experience through improved integrated services. ServiceNow will be used to integrate the entire lifecycle of Incident and Service Request Management and provide a user facing interface for service request, incident reporting, service usage and associated documentation.

In this newly created role you will have the opportunity to support, maintain and develop EMBL-EBI ServiceNow, used by all EMBL-EBI users. As the ServiceNow Technical Architect you will hold technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements. 

As a  Senior ServiceNow Technical Architect, you will have the opportunity to:

Qualifications and Skills:

Do something meaningful
At EMBL-EBI you can apply your talent and passion to accelerate science and tackle some of humankind's greatest challenges. EMBL-EBI, part of the European Molecular Biology Laboratory, is a worldwide leader in the storage, analysis and dissemination of large biological datasets. We provide the global research community with access to publicly available databases and tools which are crucial for the advancement of healthcare, food security, and biodiversity.

Join a culture of innovation
We are located on the Wellcome Genome Campus, alongside other prominent research and biotech organisations, and surrounded by beautiful Cambridgeshire countryside. This is a highly collaborative and inclusive community where our employees enjoy a relaxed atmosphere. We are committed to ensuring our employees feel valued, supported and empowered to reach their professional potential.  Enjoy lots of benefits: