User Services Systems Administrator II

  • University of Florida
  • United States
  • Sep 14, 2021
Technology Full Time - Continuing

Job Description:

Classification Title:

Systems Admin/Programmer II

Job Description:

UF Information Technology (UFIT) is currently seeking an intermediate-level User Services Systems Administrator II to join Research Computing, a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated to and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

UFIT Research Computing provides comprehensive training, consulting, advanced software installation and support, and proposal support for researchers that use HiPerGator, the University of Florida supercomputer, including the HPG-AI graphics supercomputer and HPG-RV restricted data system. UFIT Research Computing is organized into five teams: DevOps, Services, Training, Architecture, and AI Support.

This position provides user support, restricted system compliance documentation, and system administration services, supporting complex, high-performance and data-intensive computing resources operated by UF Research Computing in pursuit of advanced scientific, engineering, and scholarly research.

Some key responsibilities and characteristics of this position are:

  • Service request triage (basic support and request reassignments for advanced issues) and general support.
  • Application installs and troubleshooting on HiPerGator.
  • Projects to develop and maintain in-house tools and IT infrastructure.
  • Reference data and database maintenance, account management, batch job tracking and reporting, system management, etc.
  • Guidance and support to users in setting up workflows for optimal use of the systems.
  • Assist with onboarding of new users to the general and restricted computing systems. Create and maintain documentation to help users make effective use of the system, mostly addressing the unfamiliar steps required for compliance.
  • Create and maintain the required documentation for systems that allow processing and storage of restricted data, i.e. data covered by laws, regulations, or contractual requirements.
  • Aid in generating regular reports required for compliance.
  • Assist with documenting the investments, privileges, role assignments, and resource allocations of different faculty research groups and their projects

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit:

Learn more about UFIT at and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary:

$51,500 – $57,000; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package.

Minimum Requirements:

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

The ideal candidate will possess the following education, experience and skills:

  • AS/AA in an IT-related field or equivalent work experience.
  • Experience with system administration, application development, and user support.
  • Excellent verbal and written communications skills. Able to explain complex, highly technical information to non-technical colleagues using clear, simple language.

Preferred skills, expertise and experience:

  • At least two years of experience with user support on Windows and Linux are preferred.
  • Experience with compliance frameworks such as NIST, RMF, CSF, and NIST 800-53 and 800-171 is preferred.

To be successful in this position, the incumbent must:

  • Remain aware of current standards and trends in IT and emerging technology.
  • Possess a drive to help others.
  • Take initiative to solve user issues, learn new skills, and pursue projects that improve the system.
Special Instructions to Applicants:

Applicants are required to submit with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required:No