Business Improvement Analyst

  • SSE Plc
  • United Kingdom, NIR
  • Sep 8, 2021

Job Description:

Location: Belfast

Salary: £18,200 - £27,200 per annum + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 18 Month Fixed Term Contract | Full Time | Flexible Working Patterns Available

What is the role?

We have an opportunity available for a Business Improvement Analyst to join SSE Airtricity Gas NI. As a Business Analyst, you will support the Business Improvement Manager to drive high levels of performance and capability within SSE Airtricity Gas NI. You will act as a coordination point to align and prioritise key performance outcomes across the organisation. In this role you will:

- Ensure all departments are optimising their productivity and performance.

- Drive forward plans for process improvements to deliver an improved level of Customer Service.

- Prepare business KPI management reports, translating data into actionable insights/recommendations/key trends for improvement to the senior management team.

- Monitor business performance to ensure achievement of our business goals and regulatory requirements.

What do I need?

- Experience in a similar role, or a background working in a numerical/financial/analytical area. Ideally, you will hold a qualification in a relevant discipline with a strong numerical and analytical focus too, although this is not essential.

- A curious mindset with the ability to proactively explore and resolve problems and an open and flexible work style.

- Experience with Microsoft packages, in particular Advanced Excel (with Power Query). Experience of Power BI is desirable, but not essential.

- A good understanding of the Energy industry, and the nature of our market.

- Your role will involve liaising and maintaining relationships with various stakeholders, therefore it is crucial that you have excellent communication skills, along with outstanding organisation and customer relationship skills.

About Our Business

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

We employ around 250 people directly in Northern Ireland, and we're proud to be an accredited Living Wage employer. Our modern Belfast office is home to 160 employees and offers an exciting working environment, plus all the benefits of being an SSE employee, in the heart of Belfast.

Life at SSE

If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.

At SSE we're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact / 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.