Customer Welfare Specialist (Safer Gambling) | Exciting New Function | Great Culture & Career Development

  • Sportsbet
  • Australia, Multiple Locations
  • Sep 2, 2021
Maths Full-time

Job Description:

About us

Sportsbet’s purpose is to bring excitement to life for its customers and we do this by over delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever, and curious people around the world. We’re a global player, but in Melbourne, Sydney, and Darwin we’re tight knit, with 1000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:

About the role

Sportsbet is known for delivering market leading customer experiences and driving innovation that makes it safe, fun, and secure. A key part to the experience is ensuring that our customers are protected and feel safe.

Sportsbet's Customer Sustainability Function exists to spearhead Sportsbet’s agenda of creating industry leading customer experiences that enable the safe and sustainable enjoyment of our products.

This high profiled function within the Customer & People Department comprises of the following functions:

The Customer Welfare Specialist (Safer Gambling) is accountable for operationalising Sportsbet’s Safer Gambling capabilities to support the organisation’s materially larger customer base and future growth ambitions.

As a key member of a high performing function, the Customer Welfare Specialist (Safer Gambling) will work across a number of shift patterns spanning both weekday and weekends to engage and interact with customers who have been identified through alerts and escalations (referrals from the Customer Service, Premium, Risk & Trade and Customer Integrity Functions).

Furthermore, the Customer Welfare Specialist (Safer Gambling) will collect, prepare, and present on a range of intelligence data sources and metrics relating to customer activity and behaviour for operational and strategic decision making.

Sounds good right? Read on.

About you

Does this sound like you? Then go ahead and apply now.

The Perks

We don’t expect you to do this for free, so along with your salary we will also provide you with: