WorkFlow Coordinator

  • SSE Plc
  • United Kingdom, ENG
  • Jul 13, 2021
Technology Full Time - Fixed Term

Job Description:

Base Location: Portsmouth

Salary:£22,178 - £29,290 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 month fixed term contract | Full Time

What is the Role?

We are looking for a skilled Workflow Coordinator to undertake a variety of day-to-day workflow tasks. You will be an integral part in ensuring that our 24/7 Customer Contact Centre operations run smoothly and are successful in supporting other business activities.

  1. The main purpose of the role is to maintain reporting and data analysis tools within the CCC, follow workflow procedures to ensure maximum efficiency, maintain files and records with effective filing systems, support the CCC when needed (call taking in peaks), and maintain new rotas accurately.
  2. Responsible for the collation and presentation of stats across the CCC down to individual agent level. Use of excel formulae is required to accurately and efficiently record stats and make them available to all those required while keeping to GDPR requirements.
  3. Ensure proper planning and resourcing is carried out across the CCC at all times. During storm conditions liaise with senior management and carry out extra resourcing to ensure we have adequate cover during these events. Monitor departmental shrinkage to account for shortfalls and make alternate plans where necessary.
  4. Overtime processing and reporting procedure. Assist in processing of overtime claims and carry out checks on final submissions to payroll.
  5. Carry out all tasks required of the Workflow Coordinators and act as a team member for the purposes of ensuring real time cover over rota period, all necessary resourcing is done, and all regular reporting is completed.

What do I need?

To be considered for this role, we would love you to:

  1. Be proactive with Microsoft Excel including formulas, proactive with Microsoft Office and Office 365 and have an understanding of reporting best practices.
  2. Have an understanding of demand forecasting without the support of a workforce management system.
  3. Have good analytical skills,
  4. Be able to work to unexpected urgent deadlines.
  5. Have excellent attention to details, be comfortable dealing with people and be able to carry out administrative duties with accuracy and speed.

About our Business

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we’re ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life’s changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

Life at SSE

If you’re considering a career with us, you’re probably wondering what’s in it for you? From health and wellness to finances and family, we’re proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.

At SSE we’re proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra ‘if it’s not safe, we don’t do it’.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact [email protected] / 01738 340 128

EXTERNAL: Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.