Human Services Supervisor - Healthy Families

  • University of Florida
  • United States
  • Jun 8, 2021
Full Time - Continuing

Job Description:

Classification Title:

Human Services Supervisor-Healthy Families

Job Description:

Healthy Families Florida is a nationally accredited home visiting program for expectant parents and parents of newborns experiencing stressful life situations. The program improves childhood outcomes and increases family self-sufficiency by empowering parents through education and community support. The Department of Obstetrics and Gynecology is recruiting a Human Services Supervisor for our division with Healthy Families. This position requires supervision of Family Assessment and Family Support employees. The successful candidate will be expected to perform the following duties as outlined herein;

  • Provides clinical supervision in weekly scheduled 1.5-hour sessions.
  • Provides daily supervision as needed. Reviews all completed assessments and paperwork for completeness and accuracy.
  • Holds assessment staff accountable for minimum of 20 completed assessments per month.
  • Shadows an assessment minimally (twice) within 60 days of hire with all Family Assessment Workers in three counties, and a minimum of once quarterly thereafter. Assures that staff has materials, training and resources to perform all aspects of their work, particularly resource materials, program brochures, flyers, and “new family packets.”
  • Ensures program objectives are met by conducting participant assessment inter-rater reliability in supervision and monitor data reports regularly.
  • Assists in implementing quality assurance by: conducting telephone surveys of each FAW’s assessments, QA review of assessment files/reports quarterly and annually and complete one home visit per FAW quarterly.
  • Provides ongoing evaluation of FAW’s performance with written appraisal. Travels to outlying counties (Bradford and Union) as needed to ensure that facilities/supplies/coordination of services is occurring and that supervision of teams is occurring.
  • Helps to ensure that communication between teams is consistent and that expectations and standards are met. Provides clinical and case management supervision in a regularly scheduled two-hour period weekly with each FSW and as needed daily.
  • Assists FSW with planning workload, time management and meeting program objectives.
  • Performs a supervisory needs assessment of each family at entry and assigns family to a FSW based on cultural and experience match points when at all possible.
  • Ensures a FSW conducts a home visit within the first 90 days of enrollment if possible, and serves as an additional contact person when the FSW is not available.
  • Ensures program objectives are met by conducting participant file reviews in supervision and monitor data reports regularly.
  • Assists in implementing quality assurance by: conducting telephone surveys of each FSW’s caseload quarterly, QA review of participant file annually and complete one home visit per FSW quarterly.
  • Provides ongoing evaluation of FSW’s & FAW’s performance with written appraisal.
  • Schedules and oversees rigorous training needs (as required by contract) of all new and current staff, ensuring that documentation and training records are kept as required by multiple funding agencies.
  • Assist Program Manager in Program development, implementation, quality assurance activities, grant/asset development. Attends regular supervision and staff meetings, meet with program manager at least bi-weekly to plan adjustments in program /model adherence.
  • Participates in semi-monthly intensive staffing for highest risk families. Participates in continuing education, conducting orientation and training with other team members.
  • Provides leadership and direction to staff in adhering to the HFA policies.
  • Develop and maintain Healthy Families Florida procedures coordinated with University of Florida policies and procedures and in concert with the Prevent Child Abuse America/Healthy Families America model of service.
  • Establishes relationships with and coordinates with local community health and social services agencies for the purpose of family-case management and collaboration.
  • Attends DCF Protective Investigations meetings as needed in three-county area, and coordinates services as needed.
  • Requires some travel to Bradford and Union Counties as necessary.
  • Requires multiple board/committee seats related to Child Advocacy. Direction of Child Abuse Month activities in the tri-county area (Alachua, Bradford and Union)
Advertised Salary:


Minimum Requirements:

A master's degree in the human services field or field related to working with children and families; or a bachelor's degree and three years of relevant experience.

A valid driver's license, reliable vehicle, and current auto insurance.

Preferred Qualifications:

Screening and selection includes, but is not limited to, consideration of the following characteristics:

  • Three years administrative/supervisory experience.
  • Two years’ experience working with overburdened families.
  • Experience in in-home visitation.
  • Understanding and experience in managing and motivating others.
  • Ability to work well independently.
  • Experience working with culturally diverse communities/families and the ability to be culturally sensitive and appropriate.
  • Believes in and is comfortable with advocating for nurturing, non-violent discipline of children.
  • Solid understanding of and experience in supervising and motivating staff, as well as providing support to staff in stressful work environments.
  • Knowledge of infant and child development and parent-child attachment.
  • Experience with family services that embrace the concepts of family-centered and strength-based service provision.
  • Knowledge of maternal-infant health and dynamics of child abuse and neglect.
  • Experience in providing services to culturally diverse communities/families/participants.
  • Experience in home visitation with a strong background in prevention services to the zero to three age population.
  • At least one year of experience working with diverse families.
  • Experience in reflective practice preferred.   
Special Instructions to Applicants:

For consideration, applicants must apply online through Careers at UF. Please attach a cover letter the most recent version of your CV/resume and three to five professional references.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time-limited position.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:Yes