IT Help Desk Associate

  • University of Florida
  • United States
  • Apr 13, 2021
Technology Full Time - Fixed Term

Job Description:

Classification Title:

IT Help Desk Associate

Job Description:

This position is located at the Lake Nona campus in Orlando, FL. The Center for Quality Medication Management is seeking an IT Help Desk Associate. This position will be responsible for monitoring the IT help desk ticketing system, resolving tier one requests and escalate as necessary. Additionally, this position will be supporting the IT team with various projects as well as assisting operations with various administrative tasks as needed.

Duties include:

  • Monitor IT Help Desk ticketing system, escalate, and dispatch to applicable tiered IT support as needed
  • Resolve basic Tier 1 Help Desk ticket requests and escalate as necessary
  • Desktop End user hardware (PC & Laptop) deployment
  • Provide support to end-users on back office and user applications including training and troubleshooting
  • Work closely with local and remote personnel to troubleshoot desktop, mobile, and basic network issues
  • Assist operations with administrative tasks as needed
  • Assist IT management with various IT projects as needed
  • Perform basic system upgrades and updates
  • Document tasks and procedures
Expected Salary:

Commensurate with education and experience.

Minimum Requirements:

Bachelor’s degree or equivalent work experience
Technical education or training in a typical office networked systems environment
Experience with Microsoft Windows and MacOS

Preferred Qualifications:
  • Experience with Amazon Web Service (AWS)
  • Experience with Salesforce
  • Proficient in SQL
  • Excellent customer service and communication skills
  • Organized and able to prioritize multiple tasks
  • Understand the hardware components of user’s computers and laptops
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume, and list of references.

This position is located at UF's Lake Nona campus in the Orlando area.

This position requires a criminal background check prior to hire.

This position is not eligible for visa sponsorship or remote work.

This is a time-limited position.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No