Team Leader - Outpatient Appointment Scheduling (508197)

Job Description:

Provide supervision, support and on-going training to clerical staff and trainees in the day-to-day operations of the Outpatient Appointment Scheduling Unit in conjunction with the Manager, Outpatient Appointments and Theatre Bookings.

• Provide day-to-day rostering and supervision of clerical staff and trainees working as Outpatient Appointment Schedulers, ensuring that service delivery standards, service objectives and strategies are understood, implemented and maintained.
  
  
• Prioritise daily duties within Outpatient Appointment Scheduling consistent with service delivery objectives.
  
  
• Facilitate, motivate and promote team cohesion and efficient and effective service outcomes to the outpatient appointment scheduling team/s.
  
  
• Assist with monitoring quality control and improvement through effective communication and facilitation of work being carried out in accordance with established policies and procedures.
  
  
• Train new staff in all appointment scheduling functions including ensuring learning/reference resources are up to date and available.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The team:

• Outpatients is a demanding work area coordinating patient reception, appointment scheduling and phone services to maximise patient flow efficiency within clinics.
  
  
• We are looking for a positive and motivated person who is looking to advance their career in health services and people management.
  
  
• If this sounds like you the Team Leader Outpatients is a great place to build your skills and is also a great launching pad into other areas of the hospital.

Details of Appointment

Permanent, part time, day worker position working 15.2 hours per fortnight commencing as soon as possible

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or fixed term full time, part time and casual vacancies.

Salary: $71,661 - $77,455 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty

2. Identification check
3. Disciplinary action in previous employment check.

How to Apply

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• 508197 Team Leader - Outpatient Appointment Scheduling Band 3 (July 2023) CSU.docx

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

For more information, please contact

John Stanfield
Position: Manager, Outpatient Appointments and Theatre Bookings
Phone: (03) 6166 0014 or 0428 587 572
E-mail: [email protected]

Important information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.

The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.