Communication Support Officer (501857)

Job Description:

The Team:

The Switchboard Department operates 24 hours a day, 7 days per week, working across 3 shifts, 7am - 3pm (Day), 3pm - 11pm (Afternoon) and 11pm - 7am (Night). The Switchboard/reception team are the first point of contact for many patients and visitors and the first voice on the telephone. Switchboard maintain a professional, respectful and courteous approach to all. Night shift is in the Emergency Department, working as both Switchboard and the Emergency Triage Clerk. Operators will be required to undertake booking the hospital's visitors' units, complete On Call Rosters and greet new and locum doctors to the hospital, whilst providing the accommodation keys. Operators may also be required to help with reception duties at main reception. They may also be asked to cover internal mail clerk and Parkside reception. Successful applicants are encouraged to consider their availability for short notice call in across all shifts when applying. Applicants will be asked to confirm their availability as part of the application process. This position is located at the North West Regional Hospital, Burnie.

We are seeking applicants who can provide exceptional customer service as the first point of contact for the hospital, who have a high level of attention to detail and outstanding communication skills.

The Role:

• Provide clients with a professional and confidential reception service, through the Switchboard, Main Reception and Emergency Department Reception. This includes providing immediate attention to patients presenting for treatment.
• Undertake all administrative functions associated with the processing of emergency admissions and after hours direct admissions.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Fixed term, casual, position working as and when required, commencing from January 2025 for approximately twelve (12) months

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $71,661 to $77,455 per annum (Pro rata). Our Employer 11.5% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Allowances:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Eligibility:

Note: - Please refer to the Application Guide for more information of Essential requirements, Desirable requirements and pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Generic Communication Support Officer Band 3 (July 2023) CSU.docx

Application Guide:

• Department of Health - Applicant Guide Sep 2024.pdf
• Department of Health - Applicant Guide Sep 2024.docx

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Wendy Crawford
Position: Communication Supervisor
Phone number: 0448 078 165
Email address: [email protected]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.