STEMM Jobs

End User Computing Specialist II

 
  • University of Florida
  • United States
  • Nov 21, 2024
Full Time - Continuing
About University of Florida
At the University of Florida, we are a people of purpose. We're committed to challenging convention and ourselves. We see things not as they are, but as they could be. And we strive for a greater impact: one measured in people helped...

Job Description:

Classification Title:

End User Computing Specialist II
Job Description:

IT FIRST-CONTACT SUPPORT:
• Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues.
• Onboards departmental employees by assisting users with initial sign-on and access to software and file server data.
• Establishes and troubleshoots connectivity issues (both wired and wireless).
• Maintains documentation of end-user support activities and procedures.
• Serves as a technical resource for users assisting in moderate to complex issues.

COMPUTER AND PERIPHERAL HARDWARE SUPPORT:
• Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) as needed or requested.
• Isolates and repairs computer hardware and computer system problems.
• Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements.

COMPUTER OPERATING SYSTEM AND APPLICATION SOFTWARE SUPPORT:
• Responsible for troubleshooting and resolving moderately complex software and hardware issues, escalating issues to the IT Lead as needed.
• Installs, configures, and supports all operating systems currently supported within the embedded department.
• Installs, configures, and supports the application software in use within the College of Engineering approved for use by campus policies and adhering to data classification requirements.
• Configures and supports a variety of mobile devices (smartphones and tablets).
• Isolates and fixes computer operating system and application software problems.
• Works with vendor technical support to isolate and solve software application problems.
• Develops employee user guides or procedure manuals as needed for specialized applications or training purposes.
• Customizes software to user specifications as needed.

ENTERPRISE MANAGEMENT TOOLS SUPPORT, USAGE, AND DOCUMENTATION:
• Maintains objects within UF’s Active Directory (UFAD) (user, workstation, application and policy objects).
• Assists users with issues relating to UF’s email and unified communications service (UFX).
• Utilizes UF’s enterprise protection platform (UFEM) for workstation management.
• Utilizes an IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management.
• Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments.
• Performs routine auditing of workstations to ensure systems are at current patch levels and isolate causes of potential system failures.

ADMINISTRATIVE AND OTHER DUTIES:
• Assists with IT related inventory processes and asset management.
• Uses UF’s Software Licenses Services liaison dashboard for managing software licenses.
• Documents, tracks, and monitors problem tickets to ensure timely resolution.
• Stays informed on current trends in the Information Technology industry in order assist management with planning future projects.
• Participates in UF and College committees, user groups, and training as needed or directed.

OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS:
• Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment
• Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner
• Move IT assets between locations as needed
Expected Salary:

$24.00-$28.00/hour; commensurate with qualifications and experience
Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.
Preferred Qualifications:
  • Ability to establish and maintain effective customer relationships.
  • Knowledge of computer concepts, terminology, and analytical techniques of computing.
  • Ability to troubleshoot computer hardware and software problems with applications and services the supporting unit requires for business, academic, and research efforts.
  • Ability to communicate orally and in writing.
  • Ability to establish effective working relationships with peers
Special Instructions to Applicants:

In order to be considered for this position, applicants must upload a cover letter and resume with application.

We offer flexible work arrangements such as hybrid remote work locations and/or schedules that fall outside of a unit’s usual working hours.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: No



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    • col-narrow-left   

    Job ID:

    34877

    Location:

    Gainesville 
    col-narrow-right   

    Job Views:

    15

    Employment Type:

    Full Time - Continuing
    col-wide   

    Job Description:

    "\n\n\n\n\n\n\n\n\n
    Classification Title:<\/th>\n\n

    End User Computing Specialist II<\/p>\n<\/td>\n<\/tr>\n

    Job Description:<\/th>\n\n
    \n

    IT FIRST-CONTACT SUPPORT:<\/strong>
    \u2022 Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues.
    \u2022 Onboards departmental employees by assisting users with initial sign-on and access to software and file server data.
    \u2022 Establishes and troubleshoots connectivity issues (both wired and wireless).
    \u2022 Maintains documentation of end-user support activities and procedures.
    \u2022 Serves as a technical resource for users assisting in moderate to complex issues.

    COMPUTER AND PERIPHERAL HARDWARE SUPPORT:<\/strong>
    \u2022 Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) as needed or requested.
    \u2022 Isolates and repairs computer hardware and computer system problems.
    \u2022 Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements.

    COMPUTER OPERATING SYSTEM AND APPLICATION SOFTWARE SUPPORT:<\/strong>
    \u2022 Responsible for troubleshooting and resolving moderately complex software and hardware issues, escalating issues to the IT Lead as needed.
    \u2022 Installs, configures, and supports all operating systems currently supported within the embedded department.
    \u2022 Installs, configures, and supports the application software in use within the College of Engineering approved for use by campus policies and adhering to data classification requirements.
    \u2022 Configures and supports a variety of mobile devices (smartphones and tablets).
    \u2022 Isolates and fixes computer operating system and application software problems.
    \u2022 Works with vendor technical support to isolate and solve software application problems.
    \u2022 Develops employee user guides or procedure manuals as needed for specialized applications or training purposes.
    \u2022 Customizes software to user specifications as needed.

    ENTERPRISE MANAGEMENT TOOLS SUPPORT, USAGE, AND DOCUMENTATION:<\/strong>
    \u2022 Maintains objects within UF\u2019s Active Directory (UFAD) (user, workstation, application and policy objects).
    \u2022 Assists users with issues relating to UF\u2019s email and unified communications service (UFX).
    \u2022 Utilizes UF\u2019s enterprise protection platform (UFEM) for workstation management.
    \u2022 Utilizes an IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management.
    \u2022 Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments.
    \u2022 Performs routine auditing of workstations to ensure systems are at current patch levels and isolate causes of potential system failures.

    ADMINISTRATIVE AND OTHER DUTIES:<\/strong>
    \u2022 Assists with IT related inventory processes and asset management.
    \u2022 Uses UF\u2019s Software Licenses Services liaison dashboard for managing software licenses.
    \u2022 Documents, tracks, and monitors problem tickets to ensure timely resolution.
    \u2022 Stays informed on current trends in the Information Technology industry in order assist management with planning future projects.
    \u2022 Participates in UF and College committees, user groups, and training as needed or directed.<\/p>\n

    \n

    OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS:<\/strong>
    \u2022 Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment
    \u2022 Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner
    \u2022 Move IT assets between locations as needed<\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

    Expected Salary:<\/th>\n\n

    $24.00-$28.00\/hour; commensurate with qualifications and experience<\/p>\n<\/td>\n<\/tr>\n

    Minimum Requirements:<\/th>\n\n

    Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.<\/p>\n<\/td>\n<\/tr>\n

    Preferred Qualifications:<\/th>\n\n
    \n
      \n
    • Ability to establish and maintain effective customer relationships.<\/li>\n
    • Knowledge of computer concepts, terminology, and analytical techniques of computing.<\/li>\n
    • Ability to troubleshoot computer hardware and software problems with applications and services the supporting unit requires for business, academic, and research efforts.<\/li>\n
    • Ability to communicate orally and in writing.<\/li>\n
    • Ability to establish effective working relationships with peers<\/li>\n<\/ul>\n<\/div>\n<\/td>\n<\/tr>\n
    Special Instructions to Applicants:<\/th>\n\n

    In order to be considered for this position, applicants must upload a cover letter and resume with application.<\/p>\n

    We offer flexible work arrangements such as hybrid remote work locations and\/or schedules that fall outside of a unit\u2019s usual working hours. <\/p>\n

    This position is eligible for veteran\u2019s preference. If you are claiming veteran\u2019s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page<\/a> for more specific information.<\/p>\n

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.<\/p>\n<\/td>\n<\/tr>\n

    Health Assessment Required:<\/th>\nNo<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    <\/p>"

    Posted:

    21/11/2024