(Senior) Business Strategy Manager (Omni Channel Management, Project Team)

Responsibilities:<\/strong><\/p>\n

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• Align with the bank\u2019s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans<\/li>\n
• As a change agent to support the bank\u2019s cultural change management on digitalization, omni-channel transformation and fintech application<\/li>\n
• Drive business partners and suggest improvement \/ creative idea for customer journey redesign, process reengineering and digitalization, channel efficiency optimization with design thinking or other methodology<\/li>\n
• Work closely with business stakeholders including segment and product managers to develop business use cases with the best market practice, latest fintech application and excellent customer experience<\/li>\n
• Perform program and project management, develop detailed project plan, monitor project progress, manage project stakeholders, ensure effective and quality new \/ enhanced service implementation and conduct post-implementation review<\/li>\n
• Conduct risk assessment and develop standard operation procedures with appropriate control measures to support omni-channel initiatives and fintech applications<\/li>\n
• Keep abreast on latest technology, market best practices and customer needs, conduct in-depth market research and proactively explore business opportunities and areas of improvements<\/li>\n
• Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective<\/li>\n
• Supervise, manage and coach team members to deliver desired outcomes as a team for managerial role<\/li>\n<\/ul>\n

  Requirements:<\/strong><\/p>\n

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  • Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines<\/li>\n
  • Minimum 7 years of relevant experience in banking industry with proven track records in strategic planning or project management & implementation, including at least 3 years' experience at senior managerial role. Candidates with less experience will be considered as Business Strategy Manager<\/li>\n
  • Experience in project management, business analyst, customer journey redesign, process reengineering, fintech application and \/or digital transformation is preferable<\/li>\n
  • Be a good team player and self-motivated with strong analytical mindset<\/li>\n
  • Be able to manage multiple projects and withstand pressure<\/li>\n
  • Excellent communication, analytical, organizing and management skills with creative mind<\/li>\n
  • Good command of Chinese and English writing and communication skills<\/li>\n
  • Proficient in both spoken English and Chinese (Cantonese and Mandarin)<\/li>\n
  • Familiar with basic computer applications e.g. MS Word, Excel, PowerPoint<\/li>\n<\/ul>\n
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    Posted:

    27/08/2024