System Analyst - ITAM

  • The University of Western Australia
  • Australia, WA
  • Jul 5, 2024
Technology Full-time

Job Description:

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
The redesign of the IT Services Delivery aims to realign the teams in centres geographically located in two critical mass services centres (Crawley Campus and QE2 Health Campus).

About the opportunity

You will work in a small team and be responsible for assisting to identify gaps in process, customer service, SLA achievements and IT/vendor partnerships and implementing solutions.
You will act as the entry point for new assets services/processes ensuring the handover to support process is adhered to.
You will also be involved in working groups, contribute to business engagement sessions and form value add relationships with the broader IT Team.
You will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations and assist to identify opportunities.

About you

Full details of the position's responsibilities and the selection criteria are outlined in the position description: Download File Position Description - Systems Analyst - ITAM (517827).pdf

To learn more about this opportunity, please contact Alan Crofts at

How to apply

Please apply online via the Apply Now button, the content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

You may submit a statement describing any personal circumstances relevant to your application. This can include academic/professional interruptions or achievements relative to opportunity.

This position is only open to applicants with relevant rights to work in Australia.

Closing date: 11:55 PM AWST on Sunday, 14 July 2024


About The University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

Should you have any queries relating to your application, please contact the individual named in the advertisement. Alternatively, contact the Talent team at with details of your query. To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.