IT Generalist II

  • University of Florida
  • United States
  • Jul 2, 2024
Full Time - Continuing

Job Description:

Classification Title: IT Generalist II
Job Description:

The Department of Biology in the College of Liberal Arts and Sciences currently seeks an IT Generalist II. This position will configure and install networked computers and ensure the proper operation of computer hardware and software. This role involves front-line desktop support, assisting faculty and staff with a variety of operating systems including Windows, Mac OS-X, and Linux. The IT Generalist II advises on technology purchases, directs users to technology resources on campus, and makes technology recommendations for the department. This position liaises with the central IT department and attends regular meetings to stay updated on college and campus initiatives.

Duties and responsibilities include, but are not limited to:

Technical Support:

  • Responds to technical support requests from faculty, researchers, and staff.

  • Troubleshoots, installs, configures, and upgrades end-user systems.

  • Provides consulting and training for new systems and applications.

Computer Lab Maintenance:

  • Maintains computer teaching labs.

  • Ensures lab equipment and software are up-to-date and functioning.

Support Ticket Monitoring:

  • Monitors support tickets, re-assigns and distributes support requests as appropriate.

  • Follows up on support tickets handled by other IT staff.

Department Liaison:

  • Acts as the liaison between department users and central IT system administrators.

  • Communicates user needs and issues to the central IT team.

Asset Management:

  • Manages departmental IT assets.

  • Serves as backup Property Custodian for all departmental assets.

Information Security Management:

  • Manages information security for the department.

  • Conducts risk assessments, planning, and policy implementation.

Purchasing and Approval:

  • Submits IT-related device and software purchases for approval.

  • Ensures compatibility and compliance with college purchasing policies.

Network Problem Diagnosis:

  • Diagnoses network-related computer problems.

  • Troubleshoots port connections and wireless access issues.

As the largest college on campus, the College of Liberal Arts and Sciences is charged with teaching the university’s core curriculum. We are home to the humanities, the social and behavioral sciences, and the physical, natural, and mathematical sciences.

UF is the state’s oldest, largest, and most comprehensive land grant university with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is located in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support a range of activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer a variety of programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.

Expected Salary:

The salary range is $60,000 - $75,000, commensurate with qualifications and experience, and the compensation includes a full benefits package.


The University of Florida offers low-cost State Health plans and several Dental plans to fit your and your family’s needs and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts, and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides various leave programs, including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various business and retailers!

To see more, visit,

Minimum Requirements:

Bachelor's degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience.

Preferred Qualifications:

• Experience supporting technology for faculty, staff, and students.

• Knowledge of Windows and Mac OS-X operating systems.

• Knowledge of Windows-based software packages (Office, Outlook, SAS, SPSS).

• Knowledge of UNIX/LINUX client operating systems (preferred, but not required).

• Strong communication and troubleshooting skills.

• Ability to communicate clearly and effectively, both verbally and in writing.

Special Instructions to Applicants:

To be considered for this position, please upload your cover letter, resume, and the names and contact information of three professional references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes