ITSM Officer (510924)

  • Tasmania Government
  • Australia, Tas
  • May 15, 2024
Technology Full-time

Job Description:

As part of the Service Management Practice team, the ITSM Officer will:

The Role:

  1. Implement and run service management processes including relevant reporting, providing advice and assistance on the development of service level agreements.
  2. As part of a team provide a range of IT support services to clients at agreed standards of service.
  3. In consultation with the Manager IT Service Management Practice, provide consultancy and documentation services for management, clients and external vendors, and facilitate the development of sound IT practices within the agency.
  4. Undertake specific projects and tasks within Health ICT required by the Manager IT Service Management Practice.
  5. Support ongoing improvement in the operations of Health ICT through business process analysis.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The team:

Position Features

Details of Appointment

Permanent full time day worker position working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours may be negotiated with the successful applicant

Salary: $95,393 - $100,067 per annum. Our Employer 11% superannuation contribution is on top of this amount.


Applicants should note the following criteria are desirable:

  1. Relevant IT industry experience
  2. A degree or tertiary qualification in a relevant discipline
  3. Current Driver’s License
  4. ITIL Foundation certification

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

  1. Conviction checks in the following areas:
  1. crimes of violence
  2. sex related offences
  3. serious drug offences
  4. crimes involving dishonesty
  1. Identification check
  2. Disciplinary action in previous employment check.

How to Apply

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

Applicant Guide

For more information

Aaron Maxwell

Phone: 03 6270 5526
Position: A/Senior Manager - Client Services

Important information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.