IT Infrastructure Technician, Field Operations

  • University of Florida
  • United States
  • May 14, 2024
Full Time - Continuing

Job Description:

Classification Title:

IT Infrastructure Technician

Job Description:

UF Information Technology (UFIT) is currently seeking an entry-level IT Infrastructure Technician to join Infrastructure and Communication Technology (ICT), a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

As part of ICT, you will join the Field Operations team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint. As part of ICT, you will support and maintain moderately complex network systems. As part of the Field Operations team, you will troubleshoot and develop network and communications solutions alike across campus.

Some key responsibilities and characteristics of this position are:

  • Responsible for troubleshooting and resolving moderate complex network issues
  • Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components
  • Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide
  • Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement
  • Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations
  • Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit

Learn more about UFIT at and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.


Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

Expected Salary:


Minimum Requirements:

An associates degree and two years of relevant experience or a high school diploma and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

CCNA Certification or equivalent must be obtained within the first 12 months of employment.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

  • CCNA certification and/or equivalent certification
  • Knowledge of physical network infrastructure and components
  • Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP
  • Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs
Special Instructions to Applicants:

This position requires U.S. work authorization.

Applicants are required to submit the following with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: No