IT Analyst I

  • University of Florida
  • United States
  • May 11, 2024
Full Time - Continuing

Job Description:

Classification Title:

IT Analyst I

Job Description:

UF Information Technology (UFIT) is currently seeking an entry-level IT Analyst I to join Applications, Development, and Integrations (ADI), a unit within UFIT.

This position is instrumental in the analysis, design, development, and support of enterprise content management solutions for 16 colleges and multiple administrative areas across campus and the state – potentially impacting 70,000+ customers daily. As an integral member of the UFIT Enterprise Content Management team, the incumbent must demonstrate a high-level of creativity, comprehension, analytical skills, and teamwork.

Some key responsibilities and characteristics of this position are:

  • Assist in the analysis, design, development, testing, and deployment of enterprise content management solutions that utilize both basic and advanced capabilities of Hyland OnBase and DocuSign. These solutions automate complex processes and manage important university content (documents, e-forms, cases, data, etc.)
  • Aid in providing prompt and courteous customer support for deployed solutions, including intake, triage, and resolution of support tickets
  • Assist with the development of technical documentation (designs, specifications, testing, processes, workflows, etc.)
  • Demonstrate excellent communication, teamwork, and customer service

About UF Information Technology

UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit

Learn more about UFIT at and @GoGatorsUFIT.

About the University of Florida

The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.


Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Expected Salary:

$52,500 – $55,500; commensurate based on education and experience.

Minimum Requirements:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

  • Bachelor’s degree in an IT-related field, such as computer science, information systems, computer engineering, or similar
  • 1+ year of experience in software development, electronic content management solution development (Hyland OnBase or similar), e-signature administration, IT-related customer support, and software systems documentation
  • Strong analytical and IT testing skills
  • High level of verbal and written communication skills
  • Ability to work in a collaborative team environment
Special Instructions to Applicants:

This position requires U.S. work authorization.

This role will be based in one of our Gainesville offices and may include a hybrid schedule of 3 days in the office (Wednesday required), and 2 days remote.

Applicants are required to submit the following with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

This position requires the following prior to hire:

  • Passed Level 2 background check

This position requires the following immediately after start date:

  • Passed FBI Criminal Justice Information Services (CJIS) security test
  • Passed Health Insurance Portability and Accountability Act (HIPPA) proficiency test
  • Passed Family Educational Rights and Privacy Act (FERPA) test

The application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No