Systems Admin/Programmer II

 
  • University of Florida
  • United States
  • Jan 9, 2021
Technology Full Time - Continuing

Job Description:

Classification Title:Systems Admin/Programmer II
Job Description:
Service Management: Manages Tier 2 requests and escalated Tier 1 requests and
general tracking of service requests. Identifies, analyzes, tests, and recommends
software solutions and resolves complex software issues pertaining to supported
applications, server, and cloud systems. Provides technical support of workstations and
guidance to customers. Addresses reoccurring problems and assists in the
development and execution of business process best practices across the organization.
Infrastructure Systems Management: The incumbent in this position will assist in
managing and maintaining infrastructure systems, including application servers, cloud
services, directory services, web, system monitoring, network configuration, file and
print, and desktop services. Intermediate knowledge of all aspects of the service from
user experience, server technologies, and infrastructure design and management is
required.
Support and Communications: The incumbent in this position will be responsible
for interacting with users to resolve issues, understand user needs, and communicate
information about services. Is responsible for the preparation and modification of
technical and user documentation and playbooks.
Assist with Special Projects: The incumbent in this position will participate in and/or
coordinate special projects from time to time. Work may involve all aspects of event
coordination and management, and any other tasks required to ensure a successful
project or event.
Administrative Functions: The incumbent will attend various staff meetings as
required and accomplish required administrative tasks.
Expected Salary:

Salary range: $55,900.00 to $66,900.00 annually

Minimum Requirements:

Associate degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:
Expert-level technical knowledge of Windows server roles, Microsoft Windows, macOS,
various desktop software applications and management tools, with this hardware and
software in a networked environment, is preferred. Intermediate-level technical
knowledge of offered cloud services. Technical training experience.
Excellent written and oral communication.
Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No