Senior Desktop Support Officer (354964)

Job Description:

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQ+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available.

Duties

• Assist the Support Services team in the provision of an ICT Service Desk to staff within the agency.
• Provide technical advice to team members and clients and participate in the support, management and maintenance of the Department’s IT environment.
• Undertake a lead role in the installation and replacement of IT hardware and software as part of the agencies IT procurement process and ensure high standards of documentation are maintained.
• Coordinate tasks associated with the introduction of software, such as installation, maintenance and support.
• In conjunction with other members of the Support Services team, provide Desktop Support including problem solving and operational advice to clients.
• Prepare and maintain documentation and work instructions in the ICT Services knowledge base.
• Assist in the maintenance and support of formal video conferencing services to the department.
• Assist in maintaining accurate records of Departmental hardware and software assets.

Essential Requirements

• Current Driver’s Licence

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

Desirable Requirements

• Relevant tertiary qualifications, or substantial progress thereto.
• A minimum of three years’ experience in a Service Desk environment.
• Recent experience in the support of formal video conferencing services and technology.
• ITIL foundation certificate

Download the Statement of Duties and any Associated Documents

(image) Statement of Duties (354964) Senior Desktop Support Officer.docx

(image) Statement of Duties (354964) Senior Desktop Support Officer.pdf

(image) About the Department of Justice (Office of the Chief Information Officer).DOCX

(image) About the Department of Justice (Office of the Chief Information Officer).pdf

(image) Information for Applicants (DOJ) Short Form Application.docx

(image) Information for Applicants (DOJ) Short Form Application.pdf

(image) FAQs Short Form Application.docx

(image) FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. We do not require a separate statement addressing the selection criteria.

Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4912.

For more information

Matthew Burgess
Service Desk Team Leader
Email: matt.burgess@justice.tas.gov.au
Phone: (03) 6777 6008

Reasonable Adjustment Queries

Organisational Development and Design Team
(03) 6165 7603