FanDuel Customer Experience (CX) Executive

  • Sportsbet
  • Australia, Vic
  • May 23, 2023
Maths Full-time

Job Description:


This role is a great opportunity for someone that wants to help build the best CX department in a company that is fast becoming the biggest sportsbook in the world!

About Us

FanDuel is the premier destination for online sports betting and fantasy sports within the United States with a large footprint right here in Australia. As part of the wider Flutter Group, FanDuel is the market leader in the US betting market and is on a fast growth trajectory.

Like Sportsbet, our purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world.

The Role

Reporting into the CX Team Lead, this role will see you be responsible for enhancing the FanDuel customer betting experience by working with our customer service (CS) and customer insights team over in America on identifying pain points & putting measures in place to make valuable impact. The successful candidates will be tasked with a range of duties aligned to offering a first-class experience for our customers whilst ensuring decisions & actions comply with US State Regulations.

Key responsibilities include:

The FanDuel team at Sportsbet adopt a flexible 5 day working week policy based on customer needs to ensure a great work-life balance for our staff, however there is a requirement for weekend work (which can be done from home). Shifts will generally fall between 7am – 6.00pm (either 7am to 3pm or 10am to 6pm).

About You

We need our CX team to be customer obsessed, so you’ll need to put yourself in the shoes of the customer to ensure that the journey they experience when using our products is seamless from start to finish.

We are looking for some who has:

We don’t expect anyone to walk in the door and know everything at the start, so we take our training seriously and make sure that the successful candidate is well supported. This role is a hybrid position that has ability to work from home but at the start of your role, we require most days to be in the office to help with training and onboarding. Putting our customers front of mind is the most important in this role, the rest we can teach you!

The Perks & Benefits

Along with a highly competitive salary plus a performance based annual bonus of 15%, you’ll get:

We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles.

Be sure to check out our [email protected] Instagram page, [email protected] LinkedIn page as well our careers website for more information and insight into our culture and office space.

Ready for the challenge? Apply now