End User Computing Specialist II - Pediatrics IT

  • University of Florida
  • United States
  • Mar 16, 2023
Full Time - Continuing

Job Description:

Classification Title:

End User Computing Specialist II

Job Description:

This position will provide technical end IT user support for workstation, laptop, and other end user devices and technologies. Responsibilities also include mobile device support and helpdesk staffing. Occasional travel may be required. Will be supervised by the IT Manager.

Accepts and logs support calls, provides first-level research and resolution and refers to second-level support when higher technical skills are required to resolve the issue. Telephone and onsite support for network, desktops, laptops and all mobile devices--software and hardware. Some of these systems will be offsite and require travel.

Perform new system installations, image and deploy workstations, troubleshoot and support general office and medical related applications including but not limited to email, billing, databases, documentation, spreadsheets, stream live video and specialized networking printing; all of them under a *HIPPA compliant environment. Workstations repair, upgrades and troubleshooting. Support an extensive variety of peripherals like printers, scanners, copiers, projectors, faxes and latest Smartphone devices. Support Mac and Windows operating systems.

Assist in the implementation of IT related initiatives (annual refresh, OS deployments, etc.) This includes:

  • Annual computer refresh/rollout
  • New OS deployments
  • Divisional relocations

Establish direct communication with manufacturers for purchasing, repair and replacement of products under warranty.

Assist with development of best practices and procedures related to the operations of the help desk.

Train OPS and student staff.

Expected Salary:

$19.00 - $22.00 hourly; commensurate within this range based on qualifications and experience.

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

It is strongly preferred that candidates will have completed college level network systems administration coursework or possess an equivalent certification, such as an A+ or MCP. Windows and Mac OS’s. In addition, preferred candidates will possess superior interpersonal communication skills.

Special Instructions to Applicants:

To be considered for this position, please upload your cover letter or letter of interest, resume, and a list of professional references.

Normal work hours are Monday through Friday, 8:00am to 5:00pm.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time-limited position.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No