Lead Desktop & A/V Support Specialist

  • University of Florida
  • United States
  • Mar 15, 2023
Full Time - Continuing

Job Description:

Classification Title:

End User Computing Specialist II

Job Description:

UF Information Technology (UFIT) is currently seeking a professional level Lead Desktop & A/V Support Specialist to join Academic Technology – Technology Support Services (AT-TSS), a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community. As part of AT-TSS, this position will support students, faculty, and staff at the College of Law in navigating through a wide range of audio visual (A/V) and IT technologies. We are looking for a team player who values the importance of understanding customer needs and will work to assist other members of the team which is vital to everyone’s success. A strong desire to continually find ways to improve the A/V experience in the College’s classrooms, conference rooms, and other student meeting spaces is essential. Of equal importance is helping our customers successfully perform their roles by providing IT support at the highest level.

Some key responsibilities and characteristics of this position are:

  • Provide high-level first and second tier technical support for instructors using classroom technology and audio-visual equipment support in all classrooms in College of Law
  • Respond to and resolve technical assistance from faculty, staff, and students
  • Assist in the development of completed system schematics, equipment lists, requisitions, and physical room and equipment integrations plans to ensure the designed system will meet end users’ needs and campus standards.

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.


Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

Expected Salary:

$21.63 - $24.04; commensurate based on education and experience.

Minimum Requirements:

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Valid FL driver’s license required for driving University owned vehicles.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

  • Crestron (Digital Media and DMPS, NVX, AirMedia, AV Framework, Fusion)
  • Expert knowledge in the following areas: (Audio/visual systems, Windows, Macintosh, Mobile device operating systems, and applications
  • Demonstrate high levels of customer service delivery
  • Adapt basic computer programming knowledge to other programming applications
  • Understand and connect complex A/V systems
Special Instructions to Applicants:

This position requires U.S. work authorization.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Applicants are required to submit the following with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required: No.