AI Training and Support Specialist

  • University of Florida
  • United States
  • Jan 20, 2023
Full Time - Continuing

Job Description:

Classification Title:

Systems Admin/Programmer II

Job Description:

This AI Training and Support Specialist serves as an intermediate-level position in Research Computing, a unit within UF Information Technology (UFIT), and will support the university’s success through service and operational excellence. The training and support specialist will be responsible for assisting in the development of AI training curricular materials, producing asynchronous training modules, and delivering synchronous training (primarily online). Additionally, this position will provide general systems administration services and coding consultation on AI-related projects in pursuit of advanced scientific, engineering, and scholarly research. This work will continue to build Research Computing’s AI training capacity, generating innovative and engaging content for diverse audiences and create open, accessible content for learners around the world.

The University of Florida Research Computing, home of HiPerGator and HiPerGator-AI supercomputers, facilitates large-scale computation and data management for cutting-edge research in a wide variety of research domains at a top-5 public university. In support of UF’s AI Initiative, Research Computing develops and provides comprehensive, hands-on applied AI training for researchers from diverse backgrounds. We are seeking people who are looking for an exciting career in developing and delivering world-class AI training curricula.

Employment with UFIT Research Computing provides an excellent opportunity to join a team dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspiring research community and work in a fulfilling and constructive environment.

Some key responsibilities and characteristics of this position are:

  • Work with instructional designers to develop hands-on tutorials for AI education, especially related to applications in agriculture
  • Work with video production staff to produce short presentations explaining and introducing a variety of AI topics
  • Develop engaging, hands-on coding exercises to teach AI topics to diverse learners
  • Conduct online and in-person training sessions
  • Develop assessments for AI training exercises to measure student learning
  • Provides guidance and support to users in setting up workflows for optimal use of the systems. Educate researchers on available training materials and events. Track, route, and resolve service requests received via phone calls, email, Cherwell, and Bugzilla. Analyze and define problems resulting in resolution or escalation as appropriate.

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit

Learn more about UFIT at and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.


Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

Expected Salary:

$60,000 – $70,000; commensurate based on education and experience.

Minimum Requirements:

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Level 2 background check required.

Preferred Qualifications:

The ideal candidate will possess the following experience and skills:

  • Knowledge of Python, Tensorflow & Keras or PyTorch and basic AI fluency
  • Background in teaching or training, particularly for adult audiences and with technical material
  • Ability to explain complex concepts in a simple manner
  • Knowledge of Linux operating system and ability to conduct basic troubleshooting
Special Instructions to Applicants:

This position requires U.S. work authorization.

This role will be based in one of our UF East Campus office and may include a hybrid schedule of 3 days in the office (Wednesday required), and 2 days remote.

Applicants are required to submit the following with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: No