TasEquip - Customer Service Officer (506448)

Job Description:

The Team:

TasEquip provides a defined range of equipment state-wide to eligible Tasmanians to improve their capacity to safely engage in basic, everyday tasks and to transition home from acute care.

TasEquip South is located at the Repatriation Hospital in Hobart with an additional site at St Johns Park.

At TasEquip you will be working with a small group of friendly and supportive staff, and with a range of health professionals

Reporting directly to TasEquip Coordinator (South), the Customer Service Officer provides wide range of administrative support and assists on facilitating day to day operation of our southern warehouse.

The Role:

• Provide effective and efficient stock management including receipting, unpacking, labelling, storing, picking, returning, delivery, collection, undertaking minor repairs, scrapping and cleaning assets.
• Provide effective and efficient administrative duties including filing, copying, ordering, tracking assets on TasEquip 360, and accurate data input on Finance 1 and IPM or any other program required.
• Provide accurate information on a wide range of enquiries to the public, clients, clinical staff and suppliers regarding scope, application process, eligibility criteria and functioning of TasEquip to a high standard of customer service.
• Maintain the warehouse and the vehicle in a tidy and safe manner including applicable document use is accurate and up to date.
• Provide training and ongoing support to new staff and existing team members.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment:

We are looking to appoint to multiple permanent day worker positions.

Commencing as soon as possible, with the hours to be negotiated with the successful applicant(s)

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Location:

South

Salary:

$ 62,257 to 66,917 per annum on pro rata basis + 10.5% superannuation

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:

Successful applicants will be required to meet the essential criteria:

• Registration to Work with Vulnerable People

Applicants should note the following criteria are desirable:

• Current Driver’s Licence

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. Crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty

2. Identification check
3. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents:

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties:

• Generic TasEquip - Customer Service Officer Band 2 (June 2022) WWVP HR22 .pdf
• Generic TasEquip - Customer Service Officer Band 2 (June 2022) WWVP HR22.docx

Applicant Guide:

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

How to Apply:

*Please note that our application process has changed. Refer to the application guide for information on the new application format.

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please Note:

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

For More Information: (Contact Officer)

Dipesh Neupane

TasEquip Administrator

Phone: 0447 307 444
E-mail: [email protected]

Important Information:

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.