Head of Performance and Proposition

 
  • Sportsbet
  • Australia, Vic
  • Jan 9, 2023
Technology, Maths Full-time

Job Description:

Overview

Join a high performing team where you will lead and support our Premium operations function through improvement in the design of ease, customer behaviours and risk management.


About us

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:

https://responsiblegambling.sportsbet.com.au/hc/en-us

About the role

Reporting into the General Manager of Premium, this people leader position will see you manage a team that is responsible for the measurement and ROI of our strategy and proposition for our premium punters. You will work closely with our customer-facing teams to identify gaps and opportunities in our portfolio to ultimately increase customer satisfaction and share of wallet of Premium customer base. Stakeholder management will be a key success in this role as you will partner with our Risk & Trading teams, Planning and Insights, Finance, Research, Value and CRM.

Key responsibilities include:

About You

We’re looking for someone with a customer first attitude and constantly strive to improve customers’ experience as well as:

The Perks

We work hard and play hard, so along with a very competitive salary and generous performance-based bonus, we will also provide you with:

We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles.

Be sure to check out our [email protected] Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. We encourage you to apply as soon as possible as we review candidates within 1-2 weeks of advertising.

Ready to bring excitement to life? Apply now