Head of Performance and Proposition
- Sportsbet
- Australia, Vic
- Jan 9, 2023
Job Description:
Overview
Join a high performing team where you will lead and support our Premium operations function through improvement in the design of ease, customer behaviours and risk management.
About us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:
https://responsiblegambling.sportsbet.com.au/hc/en-us
About the role
Reporting into the General Manager of Premium, this people leader position will see you manage a team that is responsible for the measurement and ROI of our strategy and proposition for our premium punters. You will work closely with our customer-facing teams to identify gaps and opportunities in our portfolio to ultimately increase customer satisfaction and share of wallet of Premium customer base. Stakeholder management will be a key success in this role as you will partner with our Risk & Trading teams, Planning and Insights, Finance, Research, Value and CRM.
Key responsibilities include:
- Play a key role in strategy development based on new technology, competitor movement and consumer demand
- Continual improvement of process and identify efficiencies to enhance Premium Team performance
- Establish clear success criteria for performance and proactively manage and plan for innovation strategically
- Lead the sustainability and CX pillar of the Sportsbet Premium strategy including key projects to improve and deliver
About You
We’re looking for someone with a customer first attitude and constantly strive to improve customers’ experience as well as:
- Demonstrated ability to define and communicate strategic roadmaps aligned to organisational strategy
- Ability to plan, organise and prioritise tasks to manage workloads and budgets
- A commercial savvy mindset with a detailed focused on KPIs and SLAs
- Experience in interpreting commercial insights and trends to inform decisions
- Strong experience in building and maintaining strong relationships and project manage critical operational initiatives
The Perks
We work hard and play hard, so along with a very competitive salary and generous performance-based bonus, we will also provide you with:
- 25 days annual leave (a whole extra week of holidays!)
- Genuine flexible working policy with a $500 work from home office allowance
- Best in class Parental Leave program with 6 months paid leave for Primary Carers and Circle In membership
- Discounted gym memberships, free breakfast and loads of event and conference tickets
- TV screens in the office constantly playing live sports, matches and races
- Weekly concierge service including free massages, manicure/nail appointments – all onsite!
- Daily fresh fruit, sparkling water and Kombucha on tap FREE in the office (did we mention we have a bar fridge for Thursday night drinks!?)
- Access to Headspace App and an employee assist program
- Free merch including t-shirts, lanyards, note pads and much more!
- Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs
We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles.
Be sure to check out our [email protected] Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. We encourage you to apply as soon as possible as we review candidates within 1-2 weeks of advertising.
Ready to bring excitement to life? Apply now