IT Support Officer - Information and Technology Services - 977111

  • Tasmania Government
  • Australia, Tas
  • Sep 21, 2022
Technology Full Time - Continuing, Flexible

Job Description:

The Department of Education aims to transform the way Tasmanians access education, training and information services, provide a fresh and exciting approach to lifelong learning and build an education system that inspires and supports all learners to succeed as connected, resilient, creative and curious thinkers.


To undertake customer focused information and technology support services in one OR more of the following areas:
• technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers and cloud services;
• client support including assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets including Microsoft software, line of business and learning applications; and
• provision of support, supervision and training for other IT support staff.

As a member of the Information Technology and Services (ITS) Branch, you will provide service desk support for the Department’s ICT Enterprise Operating Environment that meets the Department’s business requirements together with working as part of the ITS Team undertaking day to day tasks to support the Department’s staff with a range of Information Technology systems.

Period of Appointment

Ongoing - ASAP Start Date

Hours per fortnight

73.5 hours per fortnight

Essential Requirements

The Registration to Work with Vulnerable People Act 2013 requires persons undertaking work in a regulated activity to be registered. A regulated activity is a child related service or activity defined in the Registration to Work with Vulnerable People Regulations 2014. This registration must remain current and valid at all times whilst employed in this role and the status of this may be checked at any time during employment.

• Current Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment).

Desirable Requirements

Appropriate post-secondary qualification and/or industry experience relevant to the position.

At least two years’ experience in the delivery of ICT support and infrastructure services.

A current driver’s licence.

Statement of Duties and a reference guide to assist with applying online can be found here:

Statement Of Duties (PDF)

Employment Application Guidelines (PDF)

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

Applicants should forward/include:

All applicants are required to supply a valid email address with their application for the purposes of email communication.

The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual.

Applications should be made via the Apply Now button and submitted online by 11.30pm AEDT on the advertised closing date.

Should you have any difficulties regarding applying for this vacancy online, please contact Department of Education HR Recruitment and Employment phone +61 3 6165 6285.

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Tim Latham
Title: IT Consultant
Phone: 03 6232 7410
Email: [email protected]