End User Computing Spec I

 
  • University of Florida
  • United States
  • Sep 14, 2022
Full Time - Continuing

Job Description:

Classification Title:End User Computer Specialist I
Job Description:

The End User Computing Specialist is a full-time professional staff member of Technology Services (TS) within the department of Student Life (SL), at the University of Florida (UF) reporting to the IT Manager. This position provides phone and in-person help desk support for the staff and faculty in the Division of Student Life departments/offices/programs and residents living on-campus in UF Housing facilities. Assists with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. Assists users with initial sign-on and access to software and files as designated by their supervisors. Assists residents of UF Housing facilities with setup and software install for personally owned computers. Provides Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3 when necessary.

– Assists with providing phone and in-person help desk support for the staff and faculty in the Division of Student Life departments/offices/programs and residents living on-campus in UF Housing facilities. Assists residents of UF Housing facilities with setup and software install for personally owned computers.

– Assists with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. Assist users with initial sign-on and access to software and files as designated by their supervisors. Provides Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3 when necessary.

– Assists with large division-wide projects and initiatives

– Writes and maintains documentation including internal IT staff wiki

– Handles special projects and performs other duties as assigned

Expected Salary:

$19.16 per hour

Minimum Requirements:

Associate’s degree; or a high school diploma and two years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

EXPERIENCE
• Troubleshooting Windows and Mac computers in an enterprise environment, troubleshooting unmanaged personal computers, troubleshooting network (wired and wireless) issues

KNOWLEDGE
• IT Service Management fundamentals, Windows operating system, Mac operating system, Linux operating system, IP networking fundamentals, 802.1x

SKILLS
• Microsoft O365, Microsoft Active Directory, GPO management, MS SCCM, SafeConnect Posture Assessment, 802.1x On-boarding, SysAid Support Ticketing, IP networking, wiki software, Microsoft Powershell Scripting

ABILITIES
• Teamwork, troubleshooting

Special Instructions to Applicants:

"In order to be considered, you must upload your cover letter and resume."

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No