Service Desk Support Officer

 
  • Flinders University
  • Australia, SA
  • Nov 2, 2020
Technology Full Time - Fixed Term

Job Description:

About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia's most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we're seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Fixed-term, full-time available until 24 September 2021

Compensation Grade:
Higher Education Officer Level 4

Salary Range:
$64,438 - $69,498 pa

Reporting to:
Team Lead Client Support, Information and Digital Services

Position Summary
Under routine to general direction, the Service Desk Support Officer is responsible for providing timely and effective support and advice to clients accessing the IDS Service Desk. The position is responsible for first contact incident/request determination, recording, resolution and escalation where appropriate.

Key Position Capabilities

Requirements

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

How to Apply

Full details including how to apply on-line can be found at our [email protected] website: https://flinders.wd3.myworkdayjobs.com/en-US/flinders_employment/job/Bedford-Park/Service-Desk-Support-Officer_JR0000000300

Applications to be submitted before:

17 Nov 2020




Classification:

Information Technology :