Head, Enterprise Support Unit - IT Manager

  • University of Florida
  • United States
  • Aug 26, 2022
Technology Full Time - Continuing

Job Description:

Classification Title:

Manager, IT

Job Description:JOB SUMMARY

As the Head of the Enterprise Support Unit, this employee’s duty spans a wide area and requires strong leadership skills. The incumbent’s duties will be to supervise the Enterprise Support Unit, manage and support all Windows and Linux servers, manage and support the Libraries Symantec management systems, coordinate with Campus Network Services (CNS) on all network issues related to the operation of the servers and workstations within the libraries, IT project management, and mobile device management.

The Library Technology Services Department serves as the focal point for planning, managing and coordinating technology-based information resources that support library operations.

To support all students, staff and faculty, and foster excellence in a diverse and collaborative society, the Libraries are actively seeking candidates who bring culturally-rich lived experiences to work with individuals of diverse backgrounds, experiences, races, ethnicities, genders, sexual orientation, and perspectives.


Personnel Management

  • Supervises, evaluates, and coaches five full-time staff working on the help desk, networking, desktop, and hardware support
  • Trains and updates staff on all functional and technical areas handled within the Unit.
  • Prioritizes and assigns tasks and projects to unit staff.
  • Ensures staff adhere to appropriate policies and procedures.
  • Guides staff in pursuing professional development opportunities.

Network Management

  • Responsible for configuration, management, updates and security of Windows and Linux servers
  • Primary manager of VMWare. This includes the creation, deployment and maintenance of all virtual servers.
  • Primary manager of Altiris Deployment Server and Altiris Notification Server which automates tasks to minimize efforts and costs associated with deploying, managing, securing and troubleshooting client systems in the libraries
  • Primary manager of SCCM Microsoft Endpoint Management server
  • Manages and works with unit staff to:
    • Virtualize, package, deploy and troubleshoot software via the application server to all library staff computers.
    • Create custom installation scripts for specialized software deployment via SCCM.
    • Manage the libraries Active Directory including group policy, libraries organizational units, and computer accounts.
    • Oversee library network port management, network security, configuration, and access control
    • Configure and monitor Daily and Weekly Backups of Libraries data servers. Restores lost or corrupt data files as indicated.
    • Consult with campus IT and PPD on security Virtual LAN configurations and settings.
    • Monitor status of servers.
    • Review Server event logs.

Project Management

  • Collaboration, Management, Liaison with Florida Virtual Campus (FLVC)
  • Project manager for IT related projects such as:
    • Windows migration, computer replacement, and hardware/software upgrades
    • Server migrations, SharePoint configuration, new building network installations, etc.
  • In collaboration with the Chair, formulates recommendations for proposed Library IT security policies and implementation plans
  • Oversee Libraries security measures and their outcomes
  • Meets with other campus IT units, or other campus individuals, groups, or departments to discuss or plan goals and requirements for existing or new services and develop related plans
  • Coordinates network wiring projects and problem resolution with campus IT groups

General Computer Support

  • Facilitates communications between the Library Technology Services Department and other areas of the libraries
  • Assists in assessing new public services initiatives and make recommendations for IT support
  • Acts as a liaison regarding any IT related purchases. Works with the faculty and staff to ensure the libraries purchase the appropriate IT items that best meet their needs and comply with campus standards
  • Performs database searches and retrievals to support computer operations and management
  • Documents hardware and network parameters necessary for computer support

Professional Development and other Duties as assigned.

Expected Salary:

$82,000 minimum salary; The Smathers Libraries offer a salary commensurate with experience and credentials

Minimum Requirements:

Bachelor’s degree and four years of appropriate experience; or a master’s degree and two years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:
  • Bachelor's or Master's degree in Computer Science or Computer Engineering or related field
  • Supervisory or team leadership experience
  • Excellent verbal and written communication skills and demonstrated experience in the preparation of documentation
  • Strong critical thinking, problem-solving and prioritization skills in the midst of multiple tasks while retaining attentiveness to detail
  • Experience with Microsoft Endpoint Management (SCCM) and Active Directory systems
  • Experience with Microsoft Windows server administration
  • Experience with Linux server administration
  • Experience in network installation, operations, security, and administration.
  • Familiarity with Microsoft SQL Server and/or Internet Information Server.
  • Familiarity with technology inventory management and help desk ticketing systems
  • Initiative, flexibility, and the ability to adapt and work creatively in a complex, rapidly changing academic environment
  • Experience or knowledge using current project management methodologies
  • Familiarity with academic library technology operations
  • Ability to work effectively in a team and individually
  • Electronic mail and discussion groups
  • Reading, writing, and interpreting technical documents
  • Four years of experience configuring and troubleshooting Intel-based hardware
  • Experience supporting network computers in a physically dispersed environment
  • Commitment to contributing to a respectful and caring community for all, including individuals of diverse backgrounds, experiences, races, ethnicities, gender identities, sexual orientation, and perspectives
Special Instructions to Applicants:

Applications must be submitted by 11:55 pm of the posting end date

Application Process

To apply, submit

  • a cover letter detailing your interest in, and qualifications for this position
  • your current resume or CV
  • a list of three references including their contact information (telephone number and email address)

Apply by 11:55 pm (EST) on October 5, 2022 (applications will be reviewed as received). Submit all application materials through the Jobs at UF online application system. If you have any questions or concerns about this process, please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, at [email protected].

Health Assessment Requiredno