End User Computing Specialist I - Pediatrics

  • University of Florida
  • United States
  • Jul 30, 2022
Full Time - Continuing

Job Description:

Classification Title:

End User Computing Specialist I

Job Description:

Operated under the auspices of the Department of Pediatrics, the Early Steps Data System provides a web portal, data processing, and reporting environment for the statewide Department of Health (DOH) Children’s Medical Services (CMS) Early Steps Program.

The Early Steps Program is Florida’s response to federal legislation ensuring that early intervention services and supports to families of infants and toddlers who are at risk or have delays in development, are provided in a coordinated, family-centered system of services, and supports that are available statewide.

Responsibilities include:

  • Provide phone and email-based Helpdesk support for the Early Steps statewide data system.
  • Perform administrative and clerical duties that include process development and documentation, answering phones, typing correspondence, running reports, maintaining files, billing and other related duties.
  • Provide phone and email-based Helpdesk support for over 900 statewide Early Steps users and RPICC users. This component includes triaging complex requests and issues.
  • Assist the Early Steps team with data entry and extraction, along with generating customized customer requested reports. This also entails participating in quality improvement.
  • Perform the billing process and submit reports on time.
  • Perform user account management for statewide users.
  • Create and update documentation related to the next build version of the Early Steps Data System.
  • Guide users on how to use the system and ask detailed questions while troubleshooting with the users.
  • Prepare and assemble monthly and quarterly Early Steps deliverable reports in a timely manner and ensure that they meet contract standards.
  • Other clerical and administrative duties as assigned.

Normal Work Hours:
Monday – Friday, 8:00 A.M. – 5:00 P.M.

Expected Salary:

$16.20 - $21.00; commensurate with education and experience.

Minimum Requirements:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Preferred Qualifications:
  • Incumbent must be able to perceive the overall mission of Early Steps, while also paying close attention to details and nuances both internal and external to the program that will lead to its ultimate success.
  • Excellent customer service along with excellent verbal and written communication/presentation skills.
  • Ability to establish and maintain effective working relationships with others.
  • Excellent typing skills.
  • Ability to organize and maintain accurate files and data.
  • Ability to communicate effectively verbally and in writing.
  • Ability to triage phone calls, take accurate messages and page physicians as needed.
  • Ability to utilize critical thinking skills to problem solve without direct supervision.
  • Knowledge of Microsoft Office Applications. i.e. Work, Excel, Outlook and PowerPoint
  • Ability to perform basic Structured Query Language (SQL) SELECT queries for Tier One custom
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a time limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No