IT Infrastructure Technician, Communication Support

  • University of Florida
  • United States
  • Jun 21, 2022
Technology Full Time - Continuing

Job Description:

Classification Title:

IT Infrastructure Technician

Job Description:

This position analyzes current and future customer product needs in the communication services area.

The incumbent troubleshoots and resolves moderately complex telecom problems. They help to ensure effective problem resolution by acting as a liaison with vendors, contractors, service providers, CSRs, and UC Engineers during trouble determination, evaluation, and resolution.

Some key responsibilities and characteristics of this position are:

  • Provide service provisioning and programming for telecommunications services for UF using Cisco Call Manager for Voice over IP (VoIP) and Cisco Unity for voicemail
  • Train customers on the use of all telecommunication services
  • Troubleshoot and resolve telephone and line outages
  • Provide maintenance and repair of the extensive emergency telephone installations (Blue Light Emergency Phones) on campus

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, Customer Experience & Resource Planning, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit:

Learn more about UFIT at and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary:

$44,700; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package.

Minimum Requirements:

An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. CCNA Certification or equivalent must be obtained within the first 12 months of employment.

Must have a valid FL driver's license.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

  • CCNA certification and/or equivalent certifications
  • Physical networking principles and their application
  • UFIT Telecommunications standards familiarity
  • Exemplary communication skills
Special Instructions to Applicants:

This position requires U.S. work authorization.

Applicants are required to submit with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required:No