Deputy/Assistant Business Strategy Manager (Omni Channel Management, Strategy Team)

Responsibilities:<\/strong><\/h3>\n

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• Align with the bank\u2019s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans<\/li>\n
• Support the bank\u2019s cultural change management on digitalization and omni channel transformation<\/li>\n
• Conduct in-depth market and industry research and analysis on omni-channel development trends, and formulate omni-channel strategy based on customer needs and the latest fintech applications<\/li>\n
• Conduct qualitative and quantitative analysis on the performance, efficiency, customer behavior and projects implementation in various online and offline channels, and propose customer experience optimization suggestions<\/li>\n
• Work with various business units to formulate and monitor the implementation of bank-wide channel strategies and mechanisms whenever necessary<\/li>\n
• Identify business opportunities and areas of improvements by agile and design thinking with analytical support<\/li>\n
• Keep track of and collect any progress of projects, and assist supervisors in producing management analytical reports<\/li>\n<\/ul>\n

  Requirements:<\/strong><\/h3>\n

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  • Bachelor degree or above<\/li>\n
  • With at least 1 years or above relatvant experience in banking or hotline service<\/li>\n
  • Familiar with common softwares, i.e. MS office application(Word, Excel, PowerPoint and etc.) and Chinese & English input method<\/li>\n<\/ul>"