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Veterinary Client Service Representative Supervisor

 
  • University of Florida
  • United States
  • May 12, 2022
Full Time - Continuing
About University of Florida
At the University of Florida, we are a people of purpose. We're committed to challenging convention and ourselves. We see things not as they are, but as they could be. And we strive for a greater impact: one measured in people helped...

Job Description:

Classification Title:

Vet Client Services Supervisor

Job Description:

The University of Florida Pet Emergency Treatment Services (UF PETS) is seeking a Veterinary Client Service Representative Supervisor to become part of our team. This role requires experience in Client Services and leadership.

The CSR Supervisor is responsible for the supervision of personnel, training, managing customer service operations as well as working in conjunction with the Practice Manager on budgets and general hospital procedures.

Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts on treatments, procedures, and even food for all our employees’ pets. We encourage you to join our team and grow with us to make a difference.

• Extensive Benefits
• Retirement Programs
• Shift Differentials
• CE Opportunities
• Paid Time Off & Paid Holidays
• Opportunities to teach others and shape the future of veterinary medicine


This position is considered essential personnel and requires a post-offer health assessment.

Expected Salary:

$20.00 - $26.00 per hour; commensurate with education and experience

Minimum Requirements:

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor client service representatives.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume, and reference letters.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a time-limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes


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    Job ID:

    15058

    Location:

    Marion 
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    Job Views:

    8

    Employment Type:

    Full Time - Continuing
    col-wide   

    Job Description:

    "
    Classification Title:<\/th>

    Vet Client Services Supervisor<\/p><\/td><\/tr>

    Job Description:<\/th>

    The University of Florida Pet Emergency Treatment Services (UF PETS) is seeking a Veterinary Client Service Representative Supervisor to become part of our team. This role requires experience in Client Services and leadership.<\/p>

    The CSR Supervisor is responsible for the supervision of personnel, training, managing customer service operations as well as working in conjunction with the Practice Manager on budgets and general hospital procedures.<\/p>

    Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts on treatments, procedures, and even food for all our employees\u2019 pets. We encourage you to join our team and grow with us to make a difference.<\/p>

    \u2022 Extensive Benefits
    \u2022 Retirement Programs
    \u2022 Shift Differentials
    \u2022 CE Opportunities
    \u2022 Paid Time Off & Paid Holidays
    \u2022 Opportunities to teach others and shape the future of veterinary medicine<\/p>


    This position is considered essential personnel and requires a post-offer health assessment.<\/p><\/td><\/tr>

    Expected Salary:<\/th>

    $20.00 - $26.00 per hour; commensurate with education and experience<\/p><\/td><\/tr>

    Minimum Requirements:<\/th>

    Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.<\/p>

    Appropriate college coursework or vocational\/technical training may substitute an equivalent rate for the required experience.<\/p><\/td><\/tr>

    Preferred Qualifications:<\/th>

    \u2022 Excellent management and supervisory skills.
    \u2022 Excellent verbal and written communication skills.
    \u2022 Extensive knowledge of customer service procedures and principles.
    \u2022 Organized with attention to detail.
    \u2022 Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
    \u2022 Ability to coach and mentor client service representatives.<\/p><\/td><\/tr>

    Special Instructions to Applicants:<\/th>

    In order to be considered, you must upload your cover letter, resume, and reference letters.<\/p>

    This position is eligible for veteran\u2019s preference. If you are claiming veteran\u2019s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page<\/a> for more specific information.<\/p>

    This is a time-limited position.<\/p>

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.<\/p><\/td><\/tr>

    Health Assessment Required:<\/th>Yes<\/td><\/tr><\/tbody><\/table>"

    Posted:

    12/05/2022