IT Officer (Service Centre) (511494)

Job Description:

Applicants are advised that in accordance with Tasmanian Public Health Directions, all employees of the Department of Health must be fully vaccinated against COVID-19. This step is critical in protecting both our health workforce and vulnerable Tasmanians in our care.

The Team:

As a member of the IT Client Services section, the IT Officer (Service Centre):

• Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
  
  
  • PC hardware and software installation
  • Incident resolution
  • Call logging
  • Follow-up to completion
  • Client satisfaction
    
    
• Escalates issues through local IT Support teams as required.

The Role:

• Provide first and some second level support for the Department of Health (DoH) hardware, software and systems including the logging of calls, incident resolution and when required escalation.
  
  
• Provide administration and support services for IT systems and associated applications and hardware.
  
  
• Undertake network support tasks and troubleshooting of LAN and WAN environments.
  
  
• Provide technical advice to clients, vendors, and IT Client Services staff.
  
  
• Contribute to the development and maintenance of IT support processes, procedures and policies including associated documentation.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Position Features:

• Some regular out of hours work or on-call may be required to meet specific needs or deadlines
  
  
• Some interstate and intrastate travel may be required

Details of Appointment:

Permanent full time, day work working 76 hours per fortnight commencing as soon as possible.

• Applicants should note that, for a period of six months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Location:

Hobart

Salary:

$58,652 to $84,846 per annum + 10% Superannuation

Eligibility:

Applicants should note the following criteria are desirable:

• A tertiary or recognised vocational qualification in a relevant discipline
  
  
• Relevant IT industry experience and certification
  
  
• Current Driver’s Licence

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:
1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty
2. Identification check
3. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide and Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

• Generic IT Officer (Service Centre) ICT1 (October 2021) HR (1).pdf
• Generic IT Officer (Service Centre) ICT1 (October 2021) HR (2).docx

Applicant Guide

• Department of Health - Applicant Guide July 2021.pdf
• Department of Health - Applicant Guide July 2021.docx

How to Apply

Apply Online. Please click the blue "Apply now" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please Note:

• We do not require a separate statement addressing the selection criteria in the Statement of Duties.
  
  
• All attachments must be in Microsoft Word or PDF format.
  
  
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

For More Information (Contact Officer)

Leanne King

Manager – IT Service Centre
Phone: (03) 6270 5524
E-mail: leanne.king1@health.tas.gov.au

Important Information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.