Help Desk Student Assistant

 
  • University of Florida
  • United States
  • May 6, 2022
Technology Casual

Job Description:

Classification Title:

STU AST - NON-CLERICAL & ADMIN

Job Description:

The UF Computing Help Desk would like to welcome you to apply for an entry level Help Desk Student Assistant position, with $12 per hour starting rate of pay. We are located centrally on UF campus at the HUB, 1765 Stadium Road, and provide assistance via phone, email, live chat, and walk-in consulting.

Our student assistants are responsible for delivering excellent client service for the UF community of faculty, staff, and students regarding a wide variety of tools and services such as GatorLink account creation and access, WiFi, email, VPN, and multi-factor authentication.

Some key responsibilities and characteristics of this position are:

  • Assist clients with Gatorlink account issues such as password resets, two-factor authentication, and Gatorlink account creations.

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, Customer Experience & Resource Planning, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary:

$12.00 per hour

Minimum Requirements:

This position is open to all students who are eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Preferred Qualifications:

The ideal candidate will possess the following experience, and skills:

  • Prior customer service experience
  • Ability to commit to working for more than 1 consecutive semester
Special Instructions to Applicants:

Applicants are required to submit with their application:

  • Cover Letter
  • Resume or CV

Application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required:No