Call Center Agent I (CARE)

  • University of Florida
  • United States
  • Apr 29, 2022
Full Time - Continuing

Job Description:

Classification Title:

Call Center Agent I (CARE)

Job Description:

The Call Center Agent for the Small Animal Hospital is a key role within our hospital. The candidate will serve as the primary contact for clients and referring veterinarians. The candidate is expected to build and maintain a beneficial hospital-client relationship. This position will be responsible for answering all incoming calls, which range from routine appointment scheduling to emergencies. The candidate will be responsible for maintaining multiple appointment schedules for both our doctors and our clients. Other job duties may include (but are not limited to): Client registration, medical records, invoice review, and payment collection. The candidate will be required to successfully educate clients on the wide variety of services offered by the services.

This position requires a composed and sincere individual who can fulfill the job duties even under stressful conditions. The individual must demonstrate a high degree of competence in the following skills: interpersonal, public relations, and communications. The ideal candidate will additionally demonstrate problem-solving initiative, confidence in handling customer interactions, and aptitude in building and maintaining a client base. A professional manner is required at all times.

Advertised Salary:

Starting salary is $15.00 per hour; commensurate with experience.

Minimum Requirements:

High school diploma or equivalent and one year of relevant experience.

Preferred Qualifications:

Previous veterinary experience is preferred (knowledge of veterinary medical terminology, veterinary medicine, medical records, and billing systems). The individual will work with doctors, clients, and staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions. He or she must also possess the ability to empathize with clients that are distressed while at the same time remaining calm and professional.

Special Instructions to Applicants:

For consideration you must submit your resume/CV and a list of three references.

This position is considered essential personnel.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a CARE position offering limited benefits, including health insurance and paid time off.

Application must be submitted by 11:55 p.m. (EDT) of the posting end date.

Health Assessment Required:

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.