Oncology Service Representative (CARE)

 
  • University of Florida
  • United States
  • Apr 27, 2022
Full Time - Continuing

Job Description:

Classification Title:Oncology Service Representative (CARE)
Job Description:

The Small Animal Hospital is recruiting a Veterinary Service Representative for the Oncology service. This position is integral member of the patient care team and acts as a point person for communication with clients, referring veterinarians, and other areas of the hospital. The Service Representative coordinates many aspects of the receiving day in addition to ensuring that patient records are complete and communicating via phone and email with a wide variety of people both inside and outside the hospital. An individual in this position must possess excellent communication skills and be proactive in determining the needs of the hospital. A successful applicant must possess the ability to empathize with clients and remain composed and sincere under stressful situations. Ideal applicant is motivated, well organized, and projects a professional image while enjoying learning new things and adapting to a changing environment. They should possess a good base knowledge of veterinary medicine.

Examples of Veterinary Service Representative Duties and Responsibilities include but not limited to:

• Answer calls in a timely manner
• Document calls in a clear and concise manner within medical record
• Schedule appointments for incoming cases and future appointments
• Triage calls to determine urgency
• Confirm upcoming appointments
• Assist with estimates, paperwork, scheduling of imaging, and charges for cases
• Ensure that referring veterinarian calls are triaged and handled in an appropriate time frame
• Ensure that discharges are finalized and the client and referring veterinarian receive a copy

The service receives Monday - Friday. May require working earlier than 8:00am or later than 5:00pm
This is a full-time, benefited position and is considered essential personnel. A post-offer education verification, background check, and health assessment are required.

Expected Salary:

Starting salary $16-18 an hour

Minimum Requirements:

High school diploma and four years of experience in veterinary and customer service.

Preferred Qualifications:• Experience working in veterinary medicine
• Knowledge of medical terminology
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a CARE position offering limited benefits, including health insurance and paid time off.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:

Yes; must be able to lift a minimum of 50 pounds, bend, kneel, pull, push, twist and stand for extended periods of time.