Multimedia Specialist II

  • University of Florida
  • United States
  • Jan 15, 2022
Full Time - Continuing

Job Description:

Classification Title:

Multimedia Specialist II

Job Description:

Responsible troubleshooting and resolving highly complex software and hardware issues related to audio visual and computer equipment. Collaborates with other service teams to troubleshoot and resolve highly complex problems and identify areas for process improvement. Provides quality assurance for end user hardware configurations and operating system images. Responds to tier two audio visual queue in a timely fashion and escalates to tier three to collaborate with other service teams to resolve issues. Follows up with customers and vendors to ensure smooth operations. May serve as on-call support as needed.

Coordinates video conference sessions. Serves as a technical facilitator for video conference sessions ensuring equipment and space is prepared for learning and communication. Responsible for troubleshooting and resolving highly complex software and hardware issues. Live stream and record learning sessions and monitor, edit and post results. Shoots and edits classroom-based videos.

Advises faculty and staff on appropriate use of audio visual and computer equipment. Provides instruction and guidance for faculty and staff who need assistance in becoming familiar with equipment. Makes suggestions as to presentation software and preparation that needs to take place outside of the classroom that leads to a successful lecture.

Coordinates audio visual projects for learning space renovation and updates. Represents faculty and staff when considering changes in room technology. Assists with physical implementation and documentation of updates and changes.

Other duties as assigned, including lifting up to 25 Lbs, crawling underneath desks and tables, reaching overhead, using a stepladder, doing work with hands requiring fine muscle control.

Expected Salary:

$45,000 - $47,320

Minimum Requirements:

High school diploma and three years of relevant experience. Appropriate vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:
  • Bachelor’s degree and four years’ experience.
  • Extensive knowledge of classroom equipment/technologies.
  • Exceptional interpersonal and communication skills (oral and written, American English) are required.
  • Customer-centric focus.
  • Knowledge of current and emerging technologies (e.g. PC desktop common applications, internet and educational technology techniques).
  • Ability to work independently and motivated to develop opportunities.
  • Ability to organize and manage complex activities and to complete assignments in a timely fashion with attention to detail and accuracy.
  • Project management skills.
  • Crestron design and troubleshooting skills.
  • Must possess a strong knowledge of audio visual, educational technology systems and standards, and project management fundamentals. Requires demonstrated abilities and experience in classroom technology and room automation technology. Requires experience interacting with faculty and staff as well as vendors in sensitive situations. Requires judgment in human relations skills to interface and communicate in an articulate manner with faculty, administrators, and academic personnel. Must possess strong verbal and written communication skills.
  • Requires the ability to work with technologies needed to enable educational technology.
Special Instructions to Applicants:

The University of Florida is an equal opportunity institution dedicated to building a diverse and inclusive faculty and staff. Hiring is contingent upon eligibility to work in the United States.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Please upload the following - CV or Resume, Cover Letter and List of Professional References.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes