Classroom Support Technician

 
  • University of Florida
  • United States
  • Jan 11, 2022
Full Time - Continuing

Job Description:

Classification Title:

End User Computing Spec II

Job Description:

The Classroom Support team is responsible for the installation, configuration, and support of all technology and equipment in roughly 250 classrooms across campus. This work includes both on-site and remote real-time support/consultations for faculty.

Some key responsibilities and characteristics of this position are:

  • Provide exceptional technical support for instructors in the classrooms via phone, remote assistance, email/ticketing, and in person
  • Install and configure complex audio-visual and IT hardware in classrooms
  • Troubleshoot complex AV and IT issues in classrooms
  • Develop and lead project work plans related to classroom equipment upgrades and enhancements
  • Develop documentation and provide training for peers
  • Evaluate and create standards for new equipment and software
  • Engage instructors and peers to understand evolving classroom technology needs and develop solutions

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, Customer Experience & Resource Planning, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary:

$21.41-$22.20 per hour; commensurate based on education and experience.

In addition, the University of Florida offers a very competitive benefits package. https://benefits.hr.ufl.edu/

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Must have a valid FL driver's license.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

  • Strong background and knowledge in testing, troubleshooting, repairing, maintaining, and installing a wide variety of audio-visual equipment
  • Demonstrable high level of Oral and Written communication Skills
  • Interacts with end-users as well as IT staff across campus and work well in groups or on your own
  • Understands and connect complex A/V system
  • Lift items weighing more than 40 pounds and climbs ladders on occasion
Special Instructions to Applicants:

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Applicants are required to submit with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required:No