Veterinary Client Service Representative (CARE)

  • University of Florida
  • United States
  • Nov 19, 2021
Full Time - Continuing

Job Description:

Classification Title:Veterinary Client Services Representative (CARE)
Job Description:

Primary Responsibilities

  • Ability to clearly communicate expectations for clients regarding their visit and act as a liaison between them and the service during the course of the visit
  • Ability to address and resolve client issues including appropriate escalation when needed.
  • Maintain a calm demeanor despite potentially stressful situations involving clients and other staff with heightened emotions.
  • Receive patients and ensure they have proper identification
  • Ensure accurate weights are obtained and recorded.
  • Scan documents and attaching them accurately to patient records in the hospital EMR.
  • Confirming patient records are up to date and complete
  • Understand charges and what is needed for visit/procedures
  • Relay the value of charges to clients and answer questions posed by clients.
  • Accurately process all types of payments accepted in the hospital including check, cash, credit cards, and Care Credit
Advertised Salary:

Starting salary is $15.00 - $16.00 per hour; commensurate with experience.

Minimum Requirements:

High school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:
  • Knowledge of medical terminology, veterinary medicine, medical records, and billing systems
  • Proficiency with basic computer functions and ability to quickly learn new programs.
  • Ability to perform basic arithmetic calculations involving money
  • Good communication skills, both verbally (telephone and person-to-person); as well as good literacy skills (ability to read and compose grammatically correct sentences) are critical to success on this position
  • Demonstrate consistent professional conduct and meticulous attention to detail.
  • Ability to interact with clients from a variety of backgrounds in a tactful and courteous manner
  • Ability to plan, organize and coordinate in a busy environment
  • Ability to make timely decisions in potentially stressful conditions while maintaining a positive attitude
  • Ability to work within a team and perform with minimum supervision
Special Instructions to Applicants:

For consideration you must submit your resume/CV and a list of three references.

This is a CARE position offering limited benefits, including health insurance and paid time off.

Application must be submitted by 11:55 p.m. (EDT) of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.