BMS Operations Manager - Support

  • SSE Plc
  • United Kingdom, ENG
  • Sep 15, 2020
Engineering Full Time - Continuing, Flexible

Job Description:

Base Location: West Midlands

Salary:£Competitive depending on skills and experience

Working Pattern: Permanent | Full Time, 40 hours per week | Working Differently options available

About the Department

Energy Solutions design, install, monitor, maintain and optimise building control systems and are part of SSE's Distributed Energy division developing solutions for smart places - cities, campuses and buildings.

Working alongside our colleagues we provide some of the most critical building and energy generation services required in a Zero Carbon world.

You can read all about what we do here

What is the Role?

The Operations Manager reports into the Business Manager and is a key and valued member of the Business Unit. You're responsible for ensuring the on time, within scope and within budget, delivery of support services, including injected works orders to our customers. This includes direct line management of Support Engineers who'll be maintaining, repairing and upgrading customer systems. As an Operations Manager, you'll be expected to manage Support Contracts to a total value of £1m - £1.2m each year.

Key accountabilities of the role will include:

- Maintaining operating standards and principles in line with those set nationally

- Reviewing and improving operating processes regularly to ensure efficiencies are identified and maximised

- Supporting and maintaining a collaborative working environment with external/internal customers and stakeholders and create a high performance culture in the Operations Team

- Ensuring close working relationships with the Commercial & Operational Finance Team to ensure Commercial & Financial Compliance and the mitigation of Risk

- You'll maintain and comply with internal controls, reporting, process and Authorities Matrix in order to mitigate commercial risk to protect the businesses assets and reputation

- Providing forecasting and reporting information as and when requested in the required format

- Attending Branch Business Review Meetings and Backlog reviews as and when required

- Ensuring that work is carried out in an organized manner, in conformance with all contractual and regulatory requirements and that all policies and processes within Energy Solutions are adhered to, including but not limited to, the Authorities Matrix and Overspend process

- Managing the technical and commercial aspects of allocated contracts and customers to ensure sales and margin targets are achieved and, where possible, exceeded. In addition, the Operations Manager shall liaise with Account Managers and Business Development Managers on contract conditions, to ensure that the company's commercial and contractual interests are protected at all times

- Liaising with the Business Manager and Co-Ordinator to ensure resource allocation is adequate and in accordance with the requirements of each contract

- Ensuring that technical and commercial specifications are readily available to enable sub-contract orders to be placed. In addition, the Operations Manager shall, as necessary, be involved in negotiations with sub-contractors so that, under the conditions relating to any order placed, the company's position is protected and payment terms are established

- Ensuring that invoices and applications for payments are processed and approved in accordance with mandated time frames and applications are agreed in advance with the customer, prior to invoice submittal

- Participating in the handover from Sales to Operations and ensure that all appropriate handover documentation is completed

What do I need?

To be successful in this role, you'll have:

- Extensive commercial experience operating as either an Operations Manager or similar within the BMS & Controls, Construction or Mechanical & Electrical industry

- Proven and verifiable experience of Operations management in the industries outlined above

- Strong experience of managing and motivating people, setting objectives and inspiring others to achieve

- Demonstrable experience in operations management delivering against objectives and budget

- The ability to think laterally and creatively to develop innovative solutions to challenges and identify opportunities for improvement and advantage

- Excellent stakeholder management expertise

- Excellent organisation skills with the ability to manage a number of contracts and customers at any one time

- Flexibility to travel within set region

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.

Next Steps

All applications should be submitted online however to discuss any adjustments you may require submitting your application please get in touch with [email protected] We'll let you know the outcome of your application after the closing date.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.