Classification Title: End User Computing Spec II Job Description: IT FIRST-CONTACT SUPPORT: Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues. Onboards departmental employees by assisting users with initial sign-on and access to software and file server data. Establishes and troubleshoots connectivity issues (both wired and wireless). Maintains documentation of end-user support activities and procedures. Serves as a technical resource for users assisting in moderate to complex issues. COMPUTER AND PERIPHERAL HARDWARE SUPPORT: Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) as needed or requested. Isolates and repairs computer hardware and computer system problems. Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements. COMPUTER OPERATING SYSTEM AND APPLICATION SOFTWARE SUPPORT: Responsible for troubleshooting and resolving moderately complex software and hardware issues, escalating issues to the IT Lead as needed. Installs, configures, and supports all operating systems currently supported within the embedded department. Installs, configures, and supports the application software in use within the College of Engineering approved for use by campus policies and adhering to data classification requirements. Configures and supports a variety of mobile devices (smartphones and tablets). Isolates and fixes computer operating system and application software problems. Works with vendor technical support to isolate and solve software application problems. Develops employee user guides or procedure manuals as needed for specialized applications or training purposes. Customizes software to user specifications as needed. ENTERPRISE MANAGEMENT TOOLS SUPPORT, USAGE, AND DOCUMENTATION: Maintains objects within UF’s Active Directory (UFAD) (user, workstation, application and policy objects). Assists users with issues relating to UF’s email and unified communications service (UFX). Utilizes UF’s enterprise protection platform (UFEM) for workstation management. Utilizes an IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management. Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments. Performs routine auditing of workstations to ensure systems are at current patch levels and isolate causes of potential system failures. ADMINISTRATIVE AND OTHER DUTIES: Assists with IT related inventory processes and asset management. Uses UF’s Software Licenses Services liaison dashboard for managing software licenses. Documents, tracks, and monitors problem tickets to ensure timely resolution. Stays informed on current trends in the Information Technology industry in order assist management with planning future projects. Participates in UF and College committees, user groups, and training as needed or directed. OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS: Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner Move IT assets between locations as needed Expected Salary: $24.00 - $28.00 per hour; commensurate with qualifications and experience Minimum Requirements: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Preferred Qualifications: Ability to establish and maintain effective customer relationships Knowledge of computer concepts, terminology, and analytical techniques of computing Ability to troubleshoot computer hardware and software problems with applications and services the supporting unit requires for business, academic, and research efforts Ability to communicate orally and in writing Ability to establish effective working relationships with peers Special Instructions to Applicants: In order to be considered for this position, applicants must upload a cover letter and resume with application. We offer flexible work arrangements such as hybrid remote work locations and/or schedules that fall outside of a unit’s usual working hours. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No

Classification Title: OPS Information Technology Job Description: This OPS position is part of the UF Health Educational Technologies team. Position will assist application analysts with the daily operation of the SumTotal Systems learning management system (LMS) branded as myTraining. myTraining is a shared training management system between UF and UF Health. Position duties include: Troubleshooting application specific issues (i.e. application log errors, research on new functionality available, testing new courses) Directly working with customers for common support issues (i.e login issues, courses not working, finding the right training) data management (i.e. cleaning up user accounts, old reports, inactive classes) various technical projects (i.e. system upgrades, documentation) Expected Salary: $15.00 Per Hour Minimum Requirements: Minimum of one-year experience in technical customer service or other relevant experience. Must have excellent customer service demeanor, verbal communication and ability to problem solve. Quick learner in navigating web-based applications. Preferred Qualifications: Special Instructions to Applicants: Please upload the following - CV or Resume, Cover Letter and List of Professional References. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No

Classification Title: Overnight Veterinary Assistant (CARE) Job Description: The University of Florida Veterinary Hospitals is a 40,000 hospital at the World Equestrian Center (WEC), a high profile 300-acre equine facility in Ocala, 30 minutes south of Gainesville. UF Veterinary Hospitals at WEC provides Small Animal primary care and urgent care services and Equine sports medicine, rehabilitation, and diagnostic imaging services. A Veterinary Assistant at the UFVH at WEC, assists with small animal and equine patient care, procedures, stocking, administrative support, and general cleaning and maintenance of the hospital and equipment. An individual in this position must possess horse handling skills and experience and enjoy learning new things. Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts on treatments, procedures, and even food for all our employees’ pets. We encourage you to join our team and grow with us to make a difference.  Benefits: Competitive Salary Extensive Medical Benefits (including health, dental and vision) CE Opportunities Shift Differential Paid Time Off & Paid Holidays Employee Discount Available Shifts: The hospital requires coverage 24 hours/7 days a week. Typically schedules consist of 8, 10, or 13.5 hour shifts. Will be assigned to a primary shift, generally: Day shift, Evening Shift or Night Shift.  Reassignment to a different primary shift, rotating shifts, split shifts and extended shifts may be required and assigned depending on hospital needs.  Assigned days may vary Sunday through Saturday, weekends and holidays included. This position also requires working alternate shifts, holidays, weekends, or “on-call duty.”  This individual is considered essential personnel which may include reporting to work during Main Campus closures.  Schedule may change due to covering other shifts and it may be required to assist in other areas of the hospital depending on patient care needs. This position requires a post-offer health assessment. Minimum Qualifications: High school diploma or equivalent Expected Salary: 15-20 Minimum Requirements: High school diploma or equivalent. Preferred Qualifications: Previous experience in veterinary medicine More than two years work experience handling and restraining horses Special Instructions to Applicants: Applicant must provide cover letter and resume for consideration. This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Classification Title: OPS Zoological Medicine Weekend Veterinary Technician Assistant Job Description: The Zoological Medicine service is recruiting for a veterinary technician assistant to work on the weekends from 8a-6p Saturday and Sunday providing assistance with veterinary care of wildlife and exotic patients. Shifts will be approximately two weekends per month and training will take place during flexible hours Monday-Friday prior to full independent work on the weekend. The ideal candidate has experience in exotic/wildlife veterinary medicine, excellent communication and organization skills, a high drive to learn, and an interest in teaching. This position will be responsible for patient care and handling of exotic and wildlife species, including performing nursing care functions such as feeding, treatments, ,bandaging, and medication administration, instructing veterinary students in general technical skills as well as safety, administering anesthesia to a wide variety of species, and assisting clinician sin performing exams and procedures on patients, among other responsibilities such as cleaning, stocking, transporting animals to other facilities, and handling and maintaining a variety of equipment. This position requires independent, precise care of animals under the direction of doctors and nursing staff, as well as thorough, professional, and pleasant communication with a wide range of clients, doctors, students, and coworkers. This position requires a post offer health assessment and background check Expected Salary: 15-16 plus shift differential on weekends Minimum Requirements: High school diploma or equivalentMust have valid driver's license Preferred Qualifications: Exotic/wildlife veterinary experience preferredOne year veterinary experience Special Instructions to Applicants: Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.