Responsibilities: Design and review omni channel end-to-end customer journeys using Design Thinking, identify pain points, moments of truth and areas of opportunity Advocate journey thinking and embrace digital first mindset to use data and technology to help business delivery across customer interactions and touchpoints, and to ensure quality and consistent customer experience Leverage user data, customer voice, insights and market information to help identify, prioritize and direct the implementation of different customer experience initiatives for driving sustainable customer engagement and business growth Design and implement CX measurement framework and govern the standards across the business, also develop tracking metrics and CX dashboard to measure progress of the initiative on an ongoing basis Formulate UX/UI, customer communication playbooks to govern experience consistency Conduct CX review on user experience and customer communications prior new product / service launch to ensure meeting of standards Collaborate with business stakeholders, functional team in managing customer voices that enrich the customer voice database and derive actionable insights Requirements: Degree or above with major in Business Administration, Finance, Marketing, Economics, or related disciplines More than 10 years of relevant experience in banking industry, including at least 5 years' experience in customer experience, digital experience, new initiative development Familiar with financial products, local regulatory requirements, inter-bank market practices, operations / service enhancement, etc. Be a good team player and self-motivated with strong analytical mindset plus able to manage multiple projects Experience in scrum / agile / fintech / transformation an advantage Excellent interpersonal, analytical, organizing and management skills with creative mind Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you. Period of Appointment Appointment to the role is on a fixed term flexible basis (up to 73.5 hours per fortnight) for 20 months. Duties Assist in increasing efficiencies within the branch, by contributing to ongoing improvements to data collection, data and knowledge management, and operational processes. Provide assistance in dealing with data standards, data collection methods and related issues and contribute to the provision of statistical consultancy services offered within and by State Roads. Liaise with internal stakeholders, on data and collection issues and challenges. Ensure that information is appropriately managed and maintained within the departments systems and tools using quality procedures to ensure data integrity. Develop written materials including reference guides, workshop presentations and animations, to support internal staff on contracting and business systems and processes. Actively contribute to the promotion of a positive workforce culture across the branch. Download the Statement of Duties and Associated Documents (image) Statement of Duties – Data Information Officer.docx (image) Statement of Duties – Data Information Officer.pdf (image) Advice to applicants.DOCX (image) Advice to applicants.pdf For more information Name: Diwakar Dhiman/David Deacon (from Monday 29 April) Position: Manager - Data & Analysis Email: Diwakar.Dhiman@stategrowth.tas.gov.au/David.Deacon@stategrowth.tas.gov.au Phone: 03 6165 6915/03 6166 3187 How to apply To apply, please provide a one to two page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Online applications are preferred, please click the blue Apply Now button. -or- Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au (image) Application for Employment (Form 201).DOCX (image) Application for Employment (Form 201).pdf

Classification Title: Project Manager II Job Description: The Department of Health Outcomes and Biomedical Informatics is seeking a qualified and enthusiastic individual to fill the role of a Front Door Project Manager to conduct oversee the OneFlorida+ front door, communications and marketing for the PCORI-funded OneFlorida+ Clinical Research Network. The position will play a leading role in the development and execution of cutting-edge research studies plus oversee the customer-facing OneFlorida+ Front Door and will also provide administrative services for high priority studies as directed by the OneFlorida+ PIs and Director. Service initiatives include, but are not limited to, supporting the research infrastructure for the Oneflorida+ Clinical Research Network but may also interact with the Integrated Data Repository (IDR), the CTSI, the University of Florida Health Cancer Center (UFHCC), other Clinical Research Networks and external stakeholders. Duties Include: Project and Administrative Management: •Collaborate closely with the Assistant Director of Operations and investigators in the preparation and execution of sponsored program and query proposal documents for grant submissions. •Provide post-award financial administration and management of a large and complex research portfolio, ensuring compliance with sponsor requirements and University guidelines. •Coordinate with outside vendors and OneFlorida purchasing to arrange contracts and monitor spending patterns for external and internal subprojects. •Lead, monitor, and manage project team tasks, assignments, deliverables, and timelines across multiple departmental, organizational, and program-level projects. •Develop project charters, communication plans, work breakdown structures, project plans, and other project artifacts to define needs, risks, deliverables, and deadlines. •Prioritize assignments and execute strategies within time constraints to meet project deadlines. •Establish and lead high-performing project teams, track decisions, risks, and dependencies, and adjust project plans as needed. Communications and Reporting: •Monitors OneFlorida project planning, timelines, and tasks. •Monitors multiple deliverables for projects; creates work plans. •Effectively communicate project expectations with teams and report on the progress of assigned projects to leadership and stakeholders. •Track key performance indicators and provide reports for monitoring progress. •Prepare and present regular project status reports to stakeholders, communicating changes, risks, and variances to project milestones and deliverables. •Organizes team meetings; prepares meeting agendas, meeting minutes and action items. 15% Relationship Management: •Ensures proper tracking for the OneFlorida Clinical Research Network as it relates to on-boarding investigators for study implementation within the network. Arranges and coordinates large OneFlorida events and conducts special administrative projects. Relationship Management: •Facilitate a project team environment that fosters trust, collaboration, and a solution-oriented focus. •Work effectively with diverse project teams, leadership, and stakeholders to foster effective working relationships with a focus on successful project implementations. Dissemination and Continuous Improvement: •Assist and participate in the collection of data and presentation of project reports, presentations, and articles. •Conduct project post-mortems, capture lessons learned, and implement process improvements to enhance project delivery and organizational effectiveness. Administrative Duties: •Prepare correspondence and related documents as necessary, such as meeting agendas and minutes. •Process and approve payroll for OneFlorida team members. •Coordinate special studies or projects as directed. Other duties as assigned. Expected Salary: $70,000 to $85,000 Minimum Requirements: Master’s degree in an appropriate area; or a bachelor’s degree and two years of relevant experience; or an equivalent combination of education and appropriate experience. Preferred Qualifications: • At least four years experience leading technical, health-related, or informatics research projects • Project Management Professional (PMP) preferred • Experience leading project teams using Agile/Scrum methodology and using project management tools and software, Atlassian suite (Jira, Confluence) preferred. • Experience overseeing budgeting, billing, forecasting, and financial analysis to ensure financial health. Monitor key financial metrics and implement strategies to optimize revenue and control costs. • Excellent attention to detail, particularly with regard to project requirements and documentation • Excellent written (in English) and oral communication skills • Ability to work independently and to collaborate with faculty, staff, and healthcare professionals at multiple levels • Ability to prioritize and execute tasks with minimal supervision • Ability to receive and maintain confidential or sensitive information and handle protected health information. • Demonstrate strong skills and proficiency in Microsoft suite of programs (Excel, Word, PowerPoint, Teams) Adobe, and web navigation tools and programs • Working knowledge of informatics and/or health-related research • Ability to streamline and optimize business processes and operations to enhance efficiency, productivity, and customer satisfaction • Ability to plan, organize, and coordinate independently own duties and responsibilities toward meeting project and program goals • Ability to motivate people who Special Instructions to Applicants: The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. In order to be considered, you must upload your cover letter and resume. This is a time limited position. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No

Classification Title: Cty Ext Dir & Ext Agent II - IV or Prg Ext Agent II - IV Job Description: You Belong at a University that’s Leading the Way The University of Florida (UF), the flagship university for the state of Florida, is a land grant institution with core values of unique purpose, excellence, integrity, collaboration and partnership, lifelong learning, responsiveness, innovation, communication, and global reach. The Institute of Food and Agricultural Sciences is creating an environment that affirms community across all dimensions. We particularly welcome applicants who can contribute to such an environment through their scholarship, teaching, mentoring, and professional service. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF . Please note: The Extension Agent track is permanent status‐accruing and the Program Extension Agent track is non‐permanent status accruing in the Florida Cooperative Extension Service (FCES). The track followed by a successful candidate who does not currently hold permanent status in FCES will be agreed upon by UF and the candidate and will depend on current position and experience. A successful candidate who currently holds permanent status in FCES will follow the Extension Agent track. The programmatic focus of this position is Agriculture/Natural Resources. The Opportunity We are looking for candidates with academic and people skills who work well in teams, honor their commitments, and innovate in a rapidly changing world. As an Extension Agent and County Extension Director (CED), you will work jointly for UF/IFAS Extension and Miami-Dade County Parks, Recreation and Open Spaces Department. The academic program focus of this Extension Agent position is Agriculture/Natural Resources. As the CED (about 70% of your time), you will lead the total Miami-Dade extension program. As the Agent (about 30% of your time), you will lead through the design, implementation, and evaluation of agricultural education programs designed to assist clientele in small farm management in a resource‐efficient and environmentally sensitive manner. The Agent’s extension education program will be guided by an advisory committee that incorporates the needs of the county’s varied population. As County Extension Director the candidate will be able to: Lead, supervise, mentor, and evaluate county faculty and staff. Foster an inclusive environment and build effective relationships with stakeholders, county government, community leaders, private sector clientele, media, government agencies, county residents, and UF/IFAS faculty, staff, and extension administration. Assemble and regularly consult an overall advisory committee reflective of county demographics and stakeholders to ensure that all county extension programs are important and relevant and effectively advocate for community extension. Assure that each county faculty member maintains an extension advisory committee in his/her respective subject matter and areas of responsibility. Prepare and defend the annual county budget that supports the Miami-Dade County Extension Service office and oversee, review, and approve expenditures for the department. Demonstrate resourcefulness, creativity, enthusiasm, collaboration, leadership, and innovation to strengthen current educational programs while reviewing and implementing new policies, evaluating performance, maintaining records, assessing risks, communicating, marketing effectively across multi-media platforms, managing financial resources, directing strategic planning, and creating educational materials and opportunities for Miami-Dade County. As the Agriculture and Natural Resources Agent, the candidate will be able to: Maintain an effective and varied advisory committee to assist with extension program design, direction, and operation. Target programs to reflect the area’s population and unique educational needs using a variety of program marketing and delivery methods, including in-person, site visit consultations, and focused virtual platforms such as webinars, videos, and social media. Collaborate with local growers and UF/IFAS Research Center faculty to help design, conduct, and evaluate studies (including demonstration trials) that assess agriculture and natural resources in Miami-Dade County. Produce creative, scholarly works and audience-appropriate publications. Further Information: UF/IFAS employs more than 2,000 faculty and staff statewide. UF/IFAS Extension is a partnership between state, federal, and county governments to provide quality, relevant education, and research-based expertise to foster healthy people, a healthy environment, and a healthy economy. We employ 375 Extension Agents and have an office in each of Florida’s 67 counties. We attribute our success to a workforce that embraces the contributions of people of all backgrounds and ability levels. The Extension Agent will contribute to a community that provides space for innovation, creativity, collaboration, growth, and development for all. Miami-Dade County, with a population of over 2.6 million, is located on the southern tip of the Florida peninsula. The main Extension office is located in Homestead, approximately 1 mile from the UF/IFAS Tropical Research and Education Center. There are also three satellite offices in Hialeah, Miami Lakes, and Virginia Key. Miami-Dade County Extension is part of the Southeast Extension District made up of twelve counties and the Seminole Tribe. UF/IFAS Miami-Dade County Extension partners with Miami-Dade County Parks, Recreation and Open Spaces. It is the third largest county park system in the United States, consisting of more than 285 parks and 40,000+ acres of parks and natural areas, comprised of active, passive parklands and nature preserves. It is one of the most unique park and recreation systems in the world and focused on placemaking, health and fitness, and conservation and stewardship. Employment is contingent on the results of a physical examination, a substance screening, and a national background screening. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties at the county or district level. Candidates must have the ability to possess (or be able to obtain) a Florida driver’s license, be able to work flexible hours, and have the willingness to occasionally work long and irregular hours, including evenings, weekends, and overnight travel. Candidates will be reviewed as applications are received, but please be aware that interviews might not be scheduled until 4 to 6 weeks after the position closing date. Are you a good match? Apply today! Expected Salary: Commensurate with Education and Experience Minimum Requirements: A master’s degree in agriculture/natural resources or a related field. At least 5 years of professional extension experience or equivalent. Self-starting, energetic, and team-oriented. Strong interpersonal, communication, and leadership skills. Resourcefulness, creativity, enthusiasm, and innovativeness. Good organizational development and management skills. Ability to establish solid partnerships and work in teams. Ability to use information technology and apply social media to extension work. A commitment to positive and proactive customer service. Expertise in managing competing priorities and adaptability to handle unexpected situations. Preferred Qualifications: Expertise in getting groups to work together for a higher goal, managing competing priorities, and adaptability to handle unexpected situations is a plus for this role. Experience creating lesson plans, developing instructional materials, and applying teaching methods appropriate for a varied audience. Outstanding management skills (coach, mentor, motivator, etc.). A strong commitment to the community. Familiarity working in political settings. Experience creating a vision and getting buy-in from others. Evidence of exceptional collaborations, partnerships, and marketing with community agencies and groups. Experience working in multicultural settings; bilingual English/Spanish is a plus. Technological literacy necessary for communication and program management, including social media. Special Instructions to Applicants: Apply at Careers at UF by 11:55 p.m. (Eastern) of the posting end date, and attach: Cover letter that describes how your experience and qualifications have prepared you for this position Résumé or Curriculum vitae Unofficial copies of all transcripts (showing coursework) of your academic degrees The following documents are also required and may either be submitted through the above link at the time of application or sent separately to our office (below). Current and Previous Employment Form A minimum of 3 reference rating forms from your professional/academic references. Applicants are responsible for sending the rating form link to their references. Reference forms will be kept on file for 1 year and will be automatically used with any of our extension agent positions you apply for during that time. Reference rating forms and unofficial transcripts not submitted at the time of application should be submitted/postmarked by the next business day after the position’s closing date. They may be submitted to:UF IFAS Human ResourcesFaculty Recruitment and HiringP O Box 110281Gainesville, FL 32611-0281 ifas-hr@ifas.ufl.edu Fax: (352) 392-3226 Selected candidate will be required to provide an official transcript to the hiring department upon hire. A transcript will not be considered “official” if a designation of “Issued to Student” is visible. Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by National Association of Credential Evaluation Services (NACES). Hiring is contingent upon eligibility to work in the US. The University of Florida is a public institution and subject to all requirements under Florida Sunshine and Public Record laws. The University of Florida is an Equal Opportunity Institution. The University and greater Gainesville community enjoy a variety of cultural events, restaurants, year-round outdoor recreational activities, and social opportunities. Health Assessment Required: Yes